Office Manager

MyDental; Washington (District of Columbia); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Training & mentoring

Competitive pay with bonuses

Health, dental, vision insurance

Paid time off

Supportive culture

Job summary

myDental is seeking an Office Manager to lead daily operations, support a growing team, and ensure an outstanding patient experience across multiple Austin-area locations. You will oversee scheduling, case coordination, and staff development to uphold our signature myDental Experience.

The role requires strong leadership, bilingual Spanish skills preferred, and experience with Dentrix. We offer growth, training, and a culture thatvalues teamwork and patient care excellence.

Qualifications

• At least 2 years of dental office management experience required.
• At least 2 years of dental treatment coordination experience required.
• Experience with Dentrix Practice Management software strongly preferred.

Responsibilities

• Oversee daily operations of the dental office and lead the team.
• Ensure exceptional patient care and a positive patient experience.
• Coach, train, and supervise staff to uphold service standards.

Skills

Dental office management

Staff supervision

Dentrix Practice Management

Bilingual Spanish

Leadership

Communication

Problem-solving

Organizational skills

HR coordination

Customer service

Education

High school diploma or equivalent

Dental Office Management certification

Associates degree preferred

Tools

Dentrix

Microsoft Office

Job description

At myDental, we believe every patient interaction should feel personal, positive, and professional. As an Office Manager, you’ll play a pivotal leadership role in ensuring smooth daily operations, exceptional patient care, and a thriving team culture while helping us deliver the signature myDental Experience.

With 5,000+ 5-star Google reviews and multiple locations across Austin and surrounding areas, myDental is known for exceptional patient service, a supportive team culture, and growth opportunities that help our people reach their full potential.

If you’re a natural leader who’s passionate about helping others, thrives in a fast-paced environment, and wants to be part of a team that truly makes a difference, we’d love to meet you.

About myDental

• Multi-specialty dental group serving Austin and nearby communities
• Patient-first philosophy: every decision centers around compassion and care
• Principle- and value-driven culture that rewards growth, integrity, and teamwork
• Positive, fun, and supportive environment — we work hard, celebrate often, and grow together
• Career growth mindset: we invest in your training, coaching, and development

As the leader of your location, you’ll be responsible for overseeing daily operations, supporting your team, and ensuring every patient receives the myDental Experience. Your key responsibilities include:

• Go above and beyond to deliver the myDental Experience for every patient
• Foster a pleasant, productive, and safe work environment that minimizes stress and maximizes team performance
• Coach, train, and supervise all office staff to uphold myDental’s standards of excellence
• Ensure optimal scheduling for patient appointments to maximize provider efficiency and patient flow
• Oversee treatment planning coordination and explanation of procedures to patients
• Manage accounts receivable and perform end-of-day cash and payment reconciliation
• Handle patient concerns and complaints with empathy, providing timely follow-up to ensure resolution
• Maintain OSHA and HIPAA procedural compliance across all office operations
• Support and enforce company policies and procedures
• Partner with HR to assess, investigate, and resolve employee matters
• Submit and maintain accurate employee records to HR, payroll, and appropriate departments
• Maintain office condition and coordinate necessary repairs
• Build collaborative working relationships across the organization to achieve shared goals
• Adapt quickly to last-minute changes while maintaining a high standard of accuracy and professionalism

Qualifications & Skills

• At least 2 years of dental office management experience required
• At least 2 years of dental treatment coordination experience required
• Experience with Dentrix Practice Management software strongly preferred
• Fluent in Spanish (spoken and written) strongly preferred
• Strong leadership, communication, and interpersonal skills
• Proven ability to coach, motivate, and develop a team
• Critical thinking, problem-solving, and sound decision‑making abilities
• Excellent organizational skills and attention to detail
• Ability to delegate effectively, manage conflict, and navigate high‑pressure situations with composure
• High school diploma or equivalent required; additional education a plus
• Professional appearance and demeanor
• Positive attitude, adaptability, and a genuine passion for patient care

What We Offer

At myDental, you’ll be part of a team that values your growth and contribution. We offer:

• Comprehensive training and mentoring programs for career advancement
• Competitive pay + performance-based bonuses
• Health, dental, and vision insurance
• Paid time off and holidays
• Supportive, principle-driven culture focused on teamwork, fun, and patient care excellence

Our Core Values

• Compassion: We listen attentively and respond with care to the needs of our patients, fostering an environment where everyone feels supported and valued.
• Accountability: We hold ourselves to the highest standards of professionalism and clinical excellence, ensuring that we deliver on our promises to patients and team members alike.
• Resourcefulness: We are innovative and efficient, continuously seeking smarter ways to meet the challenges of dental care and exceed expectations.
• Engagement: We believe in the power of active involvement and open communication, both within our teams and with our patients, to ensure that every interaction is meaningful.
• Strategic: We are forward‑thinking, planning meticulously to anticipate the needs of our patients and adapt to the ever‑evolving world of healthcare.

Locations:

• Anderson Mill, Austin
• Ben White, Austin
• Elgin
• Georgetown
• Manor
• Norwood Park, Austin
• San Marcos