Treatment Coordinator

MyDental; Washington (District of Columbia); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Training & mentoring programs

Competitive pay with bonuses

Health, dental, vision, and life ins.

Paid time off and holidays

Team-focused culture

Job summary

myDental is seeking a Treatment Coordinator to guide patients through their treatment journey with clarity, empathy, and professionalism across our Austin locations. You’ll help patients understand diagnoses, present plans, and coordinate financials while supporting clinical staff.

If you excel in a fast-paced dental office, value teamwork, and speak Spanish, join a growing practice that invests in training and a welcoming patient-first culture.

Qualifications

• 1+ year of dental treatment coordination experience preferred.
• 1+ year of customer service or sales experience preferred.
• Experience with Dentrix Practice Management software a plus.
• Fluent in Spanish (spoken and written) required.
• Excellent verbal and written communication skills — warm, clear, and professional.
• Demonstrated ability to present treatment plans and guide patients toward case acceptance.
• Strong organizational skills, attention to detail, and ability to multitask in a fast-paced setting.
• High school diploma or equivalent required.
• Professional appearance and demeanor.
• Positive attitude, team-first mindset, and genuine passion for patient care.

Responsibilities

• Go above and beyond to deliver the myDental Experience for every patient
• Assist patients in understanding and accepting their clinical diagnosis and recommended treatment
• Prepare, organize, and present treatment plans in a clear and compelling way
• Calculate, coordinate, and collect fees and financial agreements for dental treatments
• Verify dental insurance benefits and follow up persistently with insurance representatives as needed
• Maintain a full daily schedule and manage patient flow efficiently
• Handle administrative duties including patient check-in, check-out, and payment coordination
• Maintain detailed and accurate patient records
• Support clinical staff and collaborate with the broader team to ensure seamless care
• Contribute to a well-organized, welcoming office environment

Skills

Fluent Spanish

Customer service

Communication skills

Multitasking

Education

High school diploma or equivalent

Tools

Dentrix Practice Management

Job description

At myDental, we believe every patient interaction should feel personal, positive, and professional. As a Treatment Coordinator, you’ll play a vital role in helping patients understand and accept their care while ensuring seamless treatment coordination that delivers the signature myDental Experience.

With 5,000+ 5-star Google reviews and multiple locations across Austin and surrounding areas, myDental is known for exceptional patient service, a supportive team culture, and growth opportunities that help our people reach their full potential.

If you’re passionate about helping others, thrive in a fast-paced environment, and want to be part of a team that truly makes a difference, we’d love to meet you.

About myDental

• Multi-specialty dental group serving Austin and nearby communities
• Patient-first philosophy: every decision centers around compassion and care
• Principle- and value-driven culture that rewards growth, integrity, and teamwork
• Positive, fun, and supportive environment — we work hard, celebrate often, and grow together
• Career growth mindset: we invest in your training, coaching, and development

As a key connector between patients and their care, you’ll guide patients through their treatment journey with clarity, empathy, and professionalism. Your key responsibilities include:

• Go above and beyond to deliver the myDental Experience for every patient
• Assist patients in understanding and accepting their clinical diagnosis and recommended treatment
• Prepare, organize, and present treatment plans in a clear and compelling way
• Calculate, coordinate, and collect fees and financial agreements for dental treatments
• Verify dental insurance benefits and follow up persistently with insurance representatives as needed
• Maintain a full daily schedule and manage patient flow efficiently
• Handle administrative duties including patient check-in, check-out, and payment coordination
• Maintain detailed and accurate patient records
• Support clinical staff and collaborate with the broader team to ensure seamless care
• Contribute to a well-organized, welcoming office environment

Qualifications & Skills:

• 1+ year of dental treatment coordination experience preferred
• 1+ year of customer service or sales experience preferred
• Experience with Dentrix Practice Management software a plus
• Fluent in Spanish (spoken and written) required
• Excellent verbal and written communication skills — warm, clear, and professional
• Demonstrated ability to present treatment plans and guide patients toward case acceptance
• Strong organizational skills, attention to detail, and ability to multitask in a fast-paced setting
• High school diploma or equivalent required
• Professional appearance and demeanor
• Positive attitude, team-first mindset, and genuine passion for patient care

What We Offer:

At myDental, you’ll be part of a team that values your growth and contribution. We offer:

• Comprehensive training and mentoring programs for career advancement
• Competitive pay + performance-based bonuses
• Health, dental, vision, and life insurance
• Paid time off and holidays
• Supportive, principle-driven culture focused on teamwork, fun, and patient care excellence

Our Core Values

• Compassion: We listen attentively and respond with care to the needs of our patients, fostering an environment where everyone feels supported and valued.
• Accountability: We hold ourselves to the highest standards of professionalism and clinical excellence, ensuring that we deliver on our promises to patients and team members alike.
• Resourcefulness: We are innovative and efficient, continuously seeking smarter ways to meet the challenges of dental care and exceed expectations.
• Engagement: We believe in the power of active involvement and open communication, both within our teams and with our patients, to ensure that every interaction is meaningful.
• Strategic: We are forward-thinking, planning meticulously to anticipate the needs of our patients and adapt to the ever-evolving world of healthcare.

Join a Team That Cares About You

If you’re ready to bring positivity, professionalism, and purpose to your career, apply today to become a Treatment Coordinator at myDental. Let’s make a real difference together — one patient at a time.

Locations:

• Anderson Mill, Austin
• Ben White, Austin
• Elgin
• Georgetown
• Manor
• Norwood Park, Austin
• San Marcos