Scheduling Coordinator

Eisenhower Medical Center; United States; On-site; USD 25,003 - 35,610; Part time

Job summary

Eisenhower Medical Center is seeking a Front Office Scheduler to coordinate patient scheduling and ensure all orders, documentation and authorizations are in place prior to office visits and procedures.

The role requires at least a high school diploma and one year of front office or scheduling experience in healthcare. Per diem schedule and US work environment are noted in the posting.

Qualifications

• Requires high school diploma or GED; preferred experience in front office or scheduling.
• Minimum 1 year of front office or scheduling experience in healthcare.

Responsibilities

• Coordinate department patient scheduling and verify insurance and authorizations.
• Review clinic referrals and ensure appointments are linked; schedule supportive care when needed.
• Register patients and update demographic and insurance information according to guidelines.
• Collaborate with Patient Financial Services to verify authorizations and referrals.
• Perform confirmation calls as needed with clinic support staff.
• Identify expiring orders and renewals; monitor clinic readiness for standards.

Skills

Empathy

Verbal communication

Microsoft Office

Epic scheduling

Insurance eligibility

Critical thinking

Registration software

Education

High school diploma or GED

Tools

Epic Scheduling

Registration software

Microsoft Office

Job description

Default Work Shift: Varies (United States of America)

Hours: 0

Salary range: $22.00

Schedule: Per Diem

Shift Hours: 8

Hour employee Department: Pre Op Interview Office

Job Objective: Coordinates all aspects of patient scheduling and ensures all orders, documentation and authorizations are in place prior to office visit/treatment/procedure.

Education: Required: High school diploma, GED or higher level degree if hired after March 1, 2025

Licensure/Certification: N/A

Experience: Required: One (1) year of front office or scheduling experience in healthcare

Reports To: Manager or Director

Supervises: N/A

Blood Borne Pathogens: Minimal/No Potential

Skills, Knowledge, Abilities:

• Ability to create a welcoming environment for patients and visitors, demonstrating empathy and respect in all interactions
• Ability to effectively communicate in a positive and professional manner
• Ability to handle difficult and stressful situations in a calm and professional manner
• Ability to operate general office equipment (i.e., computer, printer, scanner, telephone, etc.)
• Ability to organize information or data to facilitate easy retrieval and use
• Ability to successfully complete training orientation program(s) and competencies
• Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant software applications
• Basic knowledge of insurances, including eligibility and benefit coverage, and other relevant information
• Critical thinking skills
• Knowledge of Epic scheduling, registration and communication tools
• Written and verbal communication skills

1. Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
2. Coordinates patients scheduling for department; verifies insurance and authorizations for patient appointments.
3. Identifies patients by using proper method of retrieving patient history/information.
4. Reviews assigned clinic referral work queues to ensure all referrals and appointments are linked correctly for scheduled appointments; may be responsible for scheduling supportive care appointments.
5. Reviews schedule in advance for signed and active orders, authorizations, follow-up appointments and incomplete items; updates account with accurate information obtained from health plan.
6. Manages automated scheduling technologies to communicate, confirm, and update scheduled patient visits and/or referrals.
7. Completes confirmation calls as needed in collaboration with clinic support staff.
8. Identifies expiring orders and notifies appropriate clinic staff for renewal.
9. Assists in monitoring clinic readiness in The Joint Commission, California and Federal standards, if applicable.
10. Collaborates with Patient Financial Services to ensure authorizations and referrals are current and appropriate, if applicable.
11. Utilizes various reports to identify patients without appointments, recalls, no shows, etc., if applicable.
12. Registers patients and maintains compliance according to departmental benchmark guidelines; verifies, accurately enters and updates patient information while registering as per departmental guidelines, if applicable.
13. Identifies and collects co-pays/deductibles based on insurance eligibility information and/or EMC uninsured cash discount quotes for emergency and outpatient services; provides patient with receipt of payment, if applicable.
14. Performs other duties as assigned.

Welcome to Eisenhower Health Careers! Eisenhower has been a leader in health care for the Coachella Valley since we opened our medical center in 1971. Since then, we’ve been growing steadily, adding services, capabilities and facilities to anticipate and meet the needs of our expanding area. Today, the Eisenhower name extends far beyond the state-of-the-art care we deliver at the hospital.