Office Manager
Coffman YMCA
Springboro, Ohio
Full-Time/Non-Exempt
$14.00-$16.80/hour
Position Summary:
Responsible for carrying out business office and record keeping procedures for the branch. This position will also include Membership Coordinator responsibilities for the Coffman YMCA.
At the YMCA,We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturingwe support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
Office Manager Essential Functions:
- Processes daily, weekly and monthly reports such as cash distribution, petty cash, expense summary accounts, accounts receivable, end-of-shift reports, Annual Campaign, and other applicable reports.
- Makes daily bank deposits and distributions.
- Maintains files for correspondence, documents, purchase orders, requisitions, and equipment, inventories and vendors.
- Orders office supplies.
- Records all purchase orders and invoices.
- Processes employee new hires, changes, terminations and maintains personnel files.
- Runs payroll reports and enters branch payroll on a bi-weekly basis.
- Organizes systems and procedures for the branch.
- Communicates office policy, procedures, and changes to all staff.
- Assists member service at the front desk during peak hours or when substitution of staff is necessary.
- Assists in the supervision and scheduling of front desk staff.
- Provides excellent member service and trains others in these services.
- Proactively solves problems
- Flexible work schedule may be required for occasional weekend or evening shift if needed.
- Carries out other duties as assigned by the Director or Management Staff.
Membership Coordinator Essential Functions:
- Oversees Member Service Desk staff through scheduling, training and coaching.
- Oversees Member Service Desk Operations through:
- Organizing the Member Service Desk processes and systems.
- Processing of membership sales, changes, cancellations and all other member transactions, program registration, and other activities that occur at the Member Service Desk.
- Ensuring communication between Program Directors and other branch staff with the Member Service Desk staff.
- Remaining knowledgeable of member information and programs.
- Ensuring excellent phone service.
- Provides excellent member service and trains others in these services.
- Serves as scheduled staff coverage at the Member Services Desk.
- Conducts tours of the facility for prospective members and guests.
- Remains accountable for all monetary transactions on shift and appropriate reconciliation of these transactions.
- Builds relationships with members.
- Performs routine copying and filing.
- Is familiar with member information as outlined in the new member handbook.
- Proactively solves problems.
- Follows appropriate safety guidelines.
- Communicates to direct supervisor any concerns or incidents that may need follow-up.
- Communicates any suggestions to improve member services.
Qualifications
- High school diploma or GED required.
- A 2-year degree or applicable experience is preferred.
- Two years or more of related administrative experience required.
- Computer skills are required as well as a general knowledge of accounting/bookkeeping, data entry, and word processing systems.