Office Manager

United Fidelity Bank; Shelbyville (IL); On-site; USD 60,000 - 76,000; Full time

Job summary

United Fidelity Bank is seeking a Branch Office Manager I to lead a high-performing team focused on improving customers’ financial wellbeing. You will oversee branch operations, coach staff, and drive sales while maintaining compliance and service standards.

The role emphasizes leadership, staff development, and customer relationship growth, with responsibilities across deposits, loans, and treasury services. Weekend rotation may be required and strong regulatory knowledge is essential.

Qualifications

• HS Diploma or GED required.
• Bachelor’s degree preferred in a business-related discipline.
• 5+ years of direct banking experience is required.
• Direct supervisory experience is preferred.

Responsibilities

• Manage the daily operations of the branch.
• Grow banking center by developing new deposit and loan business and expanding relationships.
• Provide coaching, support, and training for branch personnel.
• Perform a wide variety of customer service transactions and duties.
• Open new accounts for consumers and business customers.
• Discuss Treasury Management services with business customers.
• Originate consumer loans and cross-sell UFB services/products.
• Manage branch referral program and complete branch reports.
• Supervise vault operations, audits, and cash controls.
• Perform teller duties as needed and ensure risk and compliance.

Skills

Leadership

Customer service

Coaching

Communication

Regulatory knowledge

Problem solving

Education

HS Diploma or GED

Bachelor’s degree preferred in business

Job description

Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

Job Summary

The Branch Office Manager I is responsible for maintaining and engaged, operationally sound, and high performing team dedicated to improving the financial wellness of our customers. You are a key player and coach, overseeing branch operations, directly managing associate performance, and providing guidance as needed. You are expected to drive branch performance results through strong sales performance in addition to coaching and leadership, ensuring the team meets and exceeds branch sales, quality, and service goals while maintaining an operationally efficient and compliance branch.

Essential Job Functions include, but are not limited to:

• Manage the daily operations of the branch.
• Responsible for growth of the banking center by developing new deposit and loan business as well as expanding current customer relationships.
• Provide coaching, support, and training for branch personnel.
• Perform a wide variety of customer service transactions and duties.
• Manage all customer concerns promptly and professionally.
• Be proficient with our banking products and services.
• Open new accounts for consumers and business customers.
• Discuss and assist business customers with Treasury Management services.
• Originate consumer loans.
• Cross-sell additional UFB services/products.
• Manage and track branch referral program.
• Prepare and/or manage completion of various branch reports.
• Supervise vault operations and procedures, vault audits and maintain appropriate predefined cash limits.
• Perform teller duties as needed.
• Identify and mitigate risk including compliance, operational, financial, and reputational.
• Be a positive representative for the organization and conduct and promote CRA efforts in the community.
• Meeting assigned individual and branch goals – deposit & loan growth, fee income & fee income waivers, cash levels, over/short etc.
• Perform all duties in relation to the Bank Secrecy Act under the guidance of the BSA Officer.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. In accordance with the Americans with Disabilities Act, Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Skills and Abilities Required to Perform Essential Job Functions:

• Strong business acumen with the ability to understand banking operations, financial concepts, and organizational objectives.
• Demonstrated leadership skills with the ability to coach, mentor, and develop associates while fostering a positive team environment.
• Effective decision-making abilities with sound judgement and adherence to company policies, procedures, and regulatory requirements.
• Strong financial aptitude and understanding of banking products, services, and operational processes.
• Ability to remain composed and productive while managing multiple priorities in a fast-paced environment.
• Accountability and professionalism in handling responsibilities, customer interactions, and confidential information.
• Excellent verbal and written communication skills with the ability to interact effectively with customers, associates, and leadership.
• Customer-focused mindset with a commitment to delivering exceptional service to both internal and external customers.
• Proven relationship-building skills with the ability to establish and maintain strong partnerships with customers, community contacts, and business professionals.
• Strong problem-solving and analytical abilities with attention to detail and a proactive approach to resolving issues.
• Knowledge of risk management practices, regulatory compliance standards, and operational controls within the banking industry.
• Adaptability and openness to change with the ability to support process improvements and organizational initiatives.

Education, Experience and Qualifications:

• HS Diploma or GED required.
• Bachelor’s degree is preferred in a business-related discipline.
• 5+ years of direct banking experience is required.
• Direct supervisory experience is preferred.

Physical Requirements of Essential Job Functions:

The associate is frequently required to sit and/or stand, communicate, reach, and manipulate objects, tools or controls that are typical of an office/bank environment. Lifting items weighting up to 10 pounds on a consistent basis. Manual dexterity and coordination are required over 80% of the work period while operating equipment such as computers, phones, calculators, etc. Weekend and evening work will be required.

Working Conditions:

• Typical office environment.
• Extended viewing of computer screens.
• 40+ hours a week, Saturday rotation required.
• Occasional travel may be required.

The above statements are intended to describe the general nature and level of work performed by associates assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the associate classified as such. Duties and responsibilities may be added or changed as deemed appropriate by management at any time therefore, they could differ from those outlined above.

United Fidelity Bank is proud to be an Equal Opportunity/Affirmative Action employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.