Office Manager

AZZ Inc; Port Allen (LA); On-site; USD 52,000 - 68,000; Full time

Job summary

AZZ Inc. is seeking an Office Manager at our Port Allen facility. You will provide comprehensive administrative support to a busy manufacturing site, handling customer service, scheduling, and organizational tasks to keep operations running smoothly.

Key duties include supervising front office staff, HR administration, accounts payable/receivable, and coordinating with production teams. Strong communication and MS Office proficiency, plus Oracle knowledge, are desired for success.

Qualifications

• 3+ years’ experience in office administration
• Excellent verbal and written communication skills
• Strong organizational skills
• Customer service experience

Responsibilities

• Supervise front office activities including HR administration, A/P, A/R, reception, mail, purchasing and facilities maintenance.
• Resolve customer complaints and answer questions regarding policies and procedures.
• Supervise office or clerical staff to ensure quality standards and deadlines are met.
• Provide guidance to employees on handling complex problems and resolve escalated disputes.
• Ensure training on job duties and policies for all new hires.

Job description

Company Description

AZZ Inc. is a leading provider of specialized products and services designed to meet the unique needs of industrial markets worldwide. With a rich history spanning several decades, AZZ has established a strong reputation for innovation, quality, and customer satisfaction.

As AZZ Inc. continues to evolve and innovate, it remains committed to driving shareholder value while maintaining its reputation as a leader in industrial solutions. With a strong foundation built on decades of experience and a forward‑thinking approach, AZZ Inc. is poised to continue its upward trajectory, delivering sustainable growth and an unwavering commitment to excellence.

Job Description

AZZ has an exciting opportunity for an Office Manager reporting to the Plant Manager at our Port Allen facility. As an Office Manager you are primarily responsible for providing all administrative support to our busy manufacturing facility. You have experience with customer service, you’re a pro at administration and you have strong organizational skills.

Duties and Responsibilities

• Responsible for the supervision of front office activities, including HR administration, A/P, A/R, reception area, mail, purchasing and facilities maintenance.
• Resolves customer complaints and answers customers' questions regarding policies and procedures.
• Supervises the work of office, administrative or customer service employees to ensure adherence to quality standards, deadlines are met, proper procedures are followed while correcting errors or problems.
• Provides employees with guidance in handling difficult or complex problems. May resolve escalated complaints or disputes.
• Implements corporate and departmental policies, procedures and service standards under management’s direction.
• Discusses job performance problems with employees to identify causes and issues. Works to resolve performance problems and recommends appropriate personnel action.
• Ensures training on job duties and company policies is completed for all new hires.
• Reviews records and generates reports regarding production, payroll, and shipping to verify accuracy. Monitors work activities and evaluates performance.
• Assists with customer relations and sales, including but not limited to, the preparation and maintenance of office records, sales invoices, and purchase orders.
• Supervises and/or performs accounts receivable and payable transactions. May also serve as the direct report for AP/AR and general office clerks.

Qualifications

• 3+ years’ experience in office administration
• Experience with direct supervision of clerical staff is preferred
• Proficient in all Microsoft Office applications, i.e., Excel, Outlook, and Word
• Excellent verbal and written communication skills
• Prior knowledge of Oracle preferred

Minimum Education

• High School Diploma or equivalent required

Additional Information

All your information will be kept confidential according to EEO guidelines.

We are an Equal Opportunity Employer.

AZZ Inc. is a Drug Free Workplace.