Office Manager

Academy, Inc.; New Orleans, Northern (LA, KY); Hybrid; USD 31,000 - 40,000; Full time

Benefits offered by this job

401(k) match

Health, dental, and vision insurance

Provided laptop and supplies

Dedicated work space and high-speed IT

Job summary

Élan Academy seeks a Front Office Manager to be the welcoming face of our school community in New Orleans, LA. You will greet scholars, families, staff and visitors, enforce campus policies, and coordinate daily front office operations with a focus on safety and efficiency.

The role involves supporting attendance, records, and communications, plus assisting with leadership tasks and events. A strong service mindset and organizational skills are essential.

Qualifications

• Associate’s Degree preferred.
• Bilingual preferred but not required.
• 3 years of experience in an office environment, preferably within a school.
• Strong organizational and multitasking skills.
• Must be comfortable learning and using school data systems and digital communication tools.

Responsibilities

• Greet scholars, families, staff, and visitors in a professional and courteous manner.
• Enforce visitor policies, sign-in procedures, and campus security protocols.
• Answer and manage incoming calls, route messages, and respond to inquiries.
• Enter and track student attendance-related data and dismissals.
• Provide clerical support to CEO and Leadership Team as needed.
• Maintain a clean, organized front office and coordinate with vendors for supplies.

Skills

Customer Service

Professionalism

Organization & Time Mgmt

Communication

Attention to Detail

Team Collaboration

Education

Associate’s Degree (preferred)

Job description

Description

Role Description:

Élan Academy is seeking a warm, organized, and dependable Front Office Manager to serve as the welcoming face of our school community. In this role, you will be the first point of contact for scholars, families, staff, and visitors, setting the tone for the safe, supportive environment we work hard to maintain every day.

About Èlan Academy:

Founded in 2017, Élan Academy Charter School is an academically challenging, disciplined, and joyful elementary school located in New Orleans, LA. Through a classical curriculum, high-quality instruction, and leadership development, Élan Academy Charter School ensures that all students have the foundation necessary to thrive in secondary school, succeed in college, and access lives of opportunity.

An Élan Academy Teammate…

• Does whatever it takes. We are Élan Academy teachers, not just individual classroom teachers. We recognize that we are all responsible for building, preserving, and maintaining our school culture.
• Embodies our core values. We want to build a culture of open, honest, and productive dialogue with one another. We are expected to share our ideas, thoughts, and concerns. We value the power of shared leadership.
• Believes results come from hard work. Our preparation creates the opportunity for success. We understand that Élan Academy’s success is the result of persistent effort, resilience, and a shared dedication to continuous improvement.
• Sweats the small stuff. Every detail matters and helps us build strong daily habits that contribute to success.
• Embodies no-nonsense nurturing. We build meaningful relationships with our students and hold them accountable to meet high expectations.
• Teaches ALL students until they learn. We are committed to providing an equitable learning environment. We ensure that all students have access to high-quality instructional resources and support in order to meet their most rigorous learning outcomes.
• Understands that we are members of one school with one mission, working together at all times. We share our passion for teaching and learning with our colleagues, our students, and our families to achieve the mission.

Requirements

Responsibilities:

• Embody & Élan Academy’s mission, vision, and values;
• Participate in an annual summer staff orientation and training;
• Greet and assist scholars, parents, staff, and visitors in a professional and courteous manner.
• Enforce visitor policies, including sign-in procedures and campus security protocols.
• Answer and manage incoming phone calls, route messages, and respond to general inquiries in a timely manner.
• Accurately enter and track student tardies and early dismissals.
• Assist leadership and teachers with contacting families of scholars who have not been picked up by 4:05 PM.
• Support daily attendance-related processes, ensuring all records are up to date.
• Assist the Data Coordinator with maintaining student records, enrollment, registration, and withdrawals.
• Provide cafeteria staff with accurate daily snack counts to support meal distribution.
• Assist with the preparation and distribution of progress reports and report cards to families.
• Provide clerical and administrative support to the CEO and Leadership Team as needed.
• Perform general office duties, including data entry, filing, copying, and mail distribution.
• Maintain a clean, safe, and organized front office environment.
• Assist the Director of Operations with ordering office and classroom supplies.
• Distribute office and classroom supplies; coordinate with vendors as needed.
• Troubleshoot copier and printer issues and coordinate with vendors for repairs and servicing.
• Order toner and supplies for copiers and printers, ensuring machines remain fully operational.
• Maintain and monitor office equipment to ensure minimal disruption to daily operations.
• Prepare and set up for board and finance meetings, including printing and posting agendas.
• Assist with school events and special projects as needed.
• Provide translation or bilingual support through language line when necessary.

Qualifications:

Education Requirements:

• Associate’s Degree (preferred)
• Bilingual (highly preferred but not required)
• 3 years of experience working in an office environment, preferably within a school.
• Strong organizational and multitasking skills.
• Must be comfortable learning and using school data systems and digital communication tools.

Professional Skills Requirements:

• Customer Service: Ability to interact warmly and professionally with scholars, families, staff and visitors.
• Professionalism: Maintains a positive attitude, dresses appropriately, and represents the school with integrity and professionalism. Must be able to remain calm, and professional, as well as solution oriented in high-pressure situations or when dealing with upset individuals.
• Organization & Time Management: Capable of handling multiple tasks efficiently while meeting deadlines in a fast-paced environment.
• Communication : Strong verbal and written communication skills; ability to relay information clearly and respectfully.
• Attention to Detail : Accurate record keeping and supply tracking.
• Team Collaboration: Works well with others including school staff and contributes to a supportive, team-focused office environment.

Mindset Requirements:

• Believe that there is not a more urgent task than providing an outstanding academic and character education to ALL scholars regardless of race, socioeconomic status, gender,
• Believe that the children of New Orleans have been historically underserved, and they deserve an excellent education.
• Believe the opportunity gap can be eliminated and that this can be accomplished not through heroics but through focused instruction.
• Believe children can thrive academically, creatively, and emotionally in a highly organized learning environment.
• Believe fostering great relationships with families and stakeholders can lead to transformational learning opportunities.
• Believe high-quality schools focus on scholar learning and intentionally use data to influence outcomes.
• Believe that all members of the Élan Academy Community are capable of growth. We invest in consistent, measurable, and meaningful learning opportunities that promote academic and personal advancement for all scholars and adults.
• Believe that the standardized exams our students take (NWEA, iLEAP, STEP, and our Interim Assessments) provide valuable data that must inform our instruction.

Physical Requirements:

• Ability to lift and carry up to 25 pounds.
• Ability to stand, walk, stoop, and bend for extended periods.
• Ability to assist students with physical tasks as needed.

Compensation: $31,000 - $40,000/annually

Élan Academy offers a generous compensation package, including a 401 (K) contribution match, health, dental, and vision insurance, and more! Élan Academy also ensures that ALL staff members are equipped with the tools needed to succeed, including a dedicated work space, laptop computer, email, high-speed internet access, and all necessary supplies.