Office Manager

Equity LifeStyle Properties; Mesa (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) employer match

Paid vacations, holidays & sick time

Job summary

Equity LifeStyle Properties (ELS) is seeking an Office Manager in Mesa, Arizona to oversee daily property office operations and deliver exceptional resident and guest service. You will manage lease-related processes, support the maintenance partnership, and lead an administrative team to ensure timely, accurate paperwork and strong communication.

The role requires a bachelor’s degree or equivalent, 2+ years of office management experience, and excellent written and verbal communication.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 2+ years of experience in office management.
• Excellent written and verbal communications skills.
• Strong organizational skills and ability to manage multiple projects.

Responsibilities

• Coordinate preparation and accuracy of administrative paperwork and records.
• Serve as primary contact for residents and customer concerns.
• Manage the reception area for effective communication.
• Collaborate with management to represent quality and professionalism.
• Liaise between customers and management on property-related issues.
• Supervise and develop administrative staff and promote teamwork.

Skills

Office management experience (2+ years

MS Office proficiency

Strong verbal & written communication

Organizational multitasking

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office Suite

Job description

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! ELS is hiring for the position of Office Manager in Mesa, Arizona.

What you’ll do:

The Office Manager oversees the day-to-day operations of the property administration office and is committed to delivering exceptional customer service to residents, guest, and team members. This position manages customer relations, lease administration, collections and delinquency processes, and takes an active role in home inspections in partnership with the Maintenance Team. The Office Manager leads the administrative team, takes ownership of resident concerns by proactively resolving issues whenever possible, and work collaboratively with all departments to ensure efficient operations and a positive resident/guest experience.

Your job will include:

• Coordinate and oversee the preparation and accuracy of administrative paperwork and records.
• Serve as the primary point of contact for residents and customer concerns, taking ownership of issues and working toward timely, effective resolutions.
• Manage the reception area to ensure effective internal and external communication.
• Work closely with management to develop an integral team that effectively represents the company’s quality and professionalism.
• Act as a liaison between customers and management regarding property-related issues.
• Supervise and develop administrative staff while promoting teamwork, accountability, and excellent customer service.
• Attend and participate in training sessions as requested.
• Work collaboratively with Sales, Maintenance, Activities, RV, Operations, and other departments to ensure consistent communication and efficient operations.
• Perform weekly office inspections.
• Assist General Manager with special projects, reporting, and other duties as assigned.

Experience & skills you need:

• Bachelor’s degree, or the equivalent combination of education and experience.
• 2+ years of experience in office management.
• Working knowledge of mail processes (e.g., postage machine, FedEx, UPS, etc.)
• Excellent written and verbal communications skills.
• Strong organizational skills and the ability to manage multiple projects simultaneously.
• Basic computer literacy; proficiency with Microsoft Office Suite preferred.

In return for your excellent skills and abilities, we offer a comprehensive benefits package including:

• medical, dental, and vision plans
• a generous 401(k) employer match
• paid vacations, holidays, and sick time

We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities.

As an Equal Opportunity Employer, we welcome and thank all applicants.

Equity LifeStyle Properties (NYSE: ELS) is the leading operator of Manufactured Home Communities, RV Resorts and Campgrounds in North America. Our appealing properties, located in the most desirable regions of the country, offer a variety of homes and camping options to meet a wide range of customers' needs. ELS has a strong national presence with more than 400 communities and resorts in 32 states and British Columbia and a team of more than 4000 employees.