Office Manager

Talentify; Mesa (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401(k) employer match

Paid vacations

Paid holidays

Sick time

Job summary

Equity Lifestyle Properties in Mesa, AZ is seeking an Office Manager to oversee the daily operations of the property administration office and deliver exceptional customer service to residents, guests, and team members. You will manage lease administration, collections, and delinquency processes, and partner with Maintenance on home inspections.

You will lead an administrative team, resolve resident concerns proactively, and work with all departments to ensure efficient operations and a positive

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 2+ years of experience in office management.
• Working knowledge of mail processes (e.g., postage machine, FedEx, UPS).
• Excellent written and verbal communications skills.
• Strong organizational skills and the ability to manage multiple projects.

Responsibilities

• Coordinate and oversee preparation and accuracy of administrative paperwork and records.
• Serve as primary point of contact for residents and customers, addressing concerns with timely resolutions.
• Manage the reception area for effective communication.
• Collaborate with management to represent the company’s quality and professionalism.
• Act as liaison between customers and management on property-related issues.
• Supervise and develop administrative staff, promoting teamwork and customer service.
• Attend training sessions as requested.
• Collaborate with Sales, Maintenance, Activities, RV, Operations and others to ensure efficient operations.
• Perform weekly office inspections.
• Assist General Manager with special projects, reporting and other duties.

Skills

Office management experience

Communication skills

Organizational skills

Microsoft Office

Mail processing

Education

Bachelor’s degree

Tools

Postage machine

FedEx

UPS

Job description

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!

ELS is hiring for the position of Office Manager in Mesa, Arizona.

What you’ll do:

The Office Manager oversees the day-to-day operations of the property administration office and is committed to delivering exceptional customer service to residents, guest, and team members. This position manages customer relations, lease administration, collections and delinquency processes, and takes an active role in home inspections in partnership with the Maintenance Team. The Office Manager leads the administrative team, takes ownership of resident concerns by proactively resolving issues whenever possible, and work collaboratively with all departments to ensure efficient operations and a positive resident/guest experience.

Your job will include:

• Coordinate and oversee the preparation and accuracy of administrative paperwork and records.
• Serve as the primary point of contact for residents and customer concerns, taking ownership of issues and working toward timely, effective resolutions.
• Manage the reception area to ensure effective internal and external communication.
• Work closely with management to develop an integral team that effectively represents the company’s quality and professionalism.
• Act as a liaison between customers and management regarding property-related issues.
• Supervise and develop administrative staff while promoting teamwork, accountability, and excellent customer service.
• Attend and participate in training sessions as requested.
• Work collaboratively with Sales, Maintenance, Activities, RV, Operations, and other departments to ensure consistent communication and efficient operations.
• Perform weekly office inspections.
• Assist General Manager with special projects, reporting, and other duties as assigned.

Experience & skills you need:

• Bachelor’s degree, or the equivalent combination of education and experience.
• 2+ years of experience in office management.
• Working knowledge of mail processes (e.g., postage machine, FedEx, UPS, etc.)
• Excellent written and verbal communications skills.
• Strong organizational skills and the ability to manage multiple projects simultaneously.
• Basic computer literacy; proficiency with Microsoft Office Suite preferred.

In return for your excellent skills and abilities, we offer a comprehensive benefits package including:

• medical, dental, and vision plans
• a generous 401(k) employer match
• paid vacations, holidays, and sick time

We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities.

As an Equal Opportunity Employer, we welcome and thank all applicants.