Office Manager

Belfor Environmental; Marlborough (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with match

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Employee Assistance Program

Paid holidays

Paid time off

Job summary

BELFOR Environmental in Marlborough, MA is seeking an experienced Office Manager to oversee administrative staff, organize workflows, and ensure efficient office operations, including payroll, AP/AR, and filing systems.

You will implement BELFOR processes, supervise front desk activities, coordinate with vendors and clients, and help maintain compliance with federal and state regulations while supporting project teams.

Qualifications

• 2+ years general office management experience.
• Strong math and data entry skills.
• Construction or insurance industry experience preferred.
• Microsoft Office proficiency (Word & Excel).
• Ability to multitask in a fast-paced office.
• Oracle and JD Edwards familiarity.
• Customer service focus.
• Strong written and verbal communication.

Responsibilities

• Maintain an organized workspace reflecting BELFOR practices, processes and standards.
• Communicate effectively and timely with employees and clients on needs and updates.
• Manage and motivate employees through training and acknowledgement.
• Address conflicts as needed and ensure regulatory compliance.
• Create new jobs in JD Edwards timely.
• Maintain up-to-date job file for Estimator/General Manager review.
• Participate in bill review to ensure client job results are appropriate.
• Improve retention through active communication and problem solving.
• Use JD Edwards and BCS to maintain vendor lists.
• Ensure vendor compliance and timely AP reconciliations.
• Maintain customer files; digital and physical filing systems.
• Attend BELFOR safety training courses as required.

Skills

Office management

Math skills

Data entry

Microsoft Office

Multitasking

Customer service

Written communication

Verbal communication

Tools

JD Edwards

Oracle

Phone system

BCS

Job description

Marlborough, Massachusetts, United States

Location Code

1019

Job Type

Full Time

Compensation and Benefits

BELFOR and BELFOR Franchise Group (BFG) offer competitive pay and a wide range of benefit options including, but not limited to, 401(k) with match, medical, dental, vision, disability, life insurance, an Employee Assistance Program, paid holidays, and paid time off.

Position Overview

This position also known as the business office manager, is responsible for making sure that a company's support staff is running smoothly. This position will be responsible for organizing, planning and overseeing administrative assistants, or working with one or two people in a smaller office. Office Managers make sure that the office runs smoothly, which includes keeping supplies in stock, making sure administrative and office staff are doing their job, working with vendors, planning events, making sure the facilities are clean, orderly, and safe, and managing the accounting functions as they relate to entering payables, recording receivables, managing job files and communicating effectively with clients and employees.

Responsibilities

• Maintaining an organized workspace to ensure all incoming and outgoing communication is representative of BELFOR Practices, Processes and Standards
• Communicate effectively and timely with employees and clients on needs and updates
• Manage and motivate employees through continued training and acknowledgement
• Effectively address and resolve employee or client conflicts as needed
• Apply as necessary and ensure compliance with Federal and State DOL, EEOC, OSHA, Davis Bacon regulations.
• Timely creation of new jobs in JD Edwards as required
• Organizing and maintaining an up to date job file for Estimator/General Manager Review
• Participate in Bill Review process to ensure Client Job results are appropriate
• Improve employee and client retention rates through active communication and problem solving efforts
• Using JD Edwards and BCS to maintain vendor list
• Ensure compliance with vendor requirements
• Monthly Reconciliation of AP statements
• Customer file maintenance; digital database and physical file system
• Attend BELFOR sponsored operations and safety training courses as required

Requirements:

• Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.
• Manage online and paper filing systems
• Oversee recruitment of staff, including onboarding and induction to BELFOR to ensure BELFOR processes and standard are consistently met
• Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.
• Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.
• Completes operational requirements by scheduling and assigning employees; following up on work results
• Managing the front desk functions as they relate to phone calls, visitors and mail distribution
• Accounts Payable: sorting, matching, and scanning invoices and check requests
• Accounts Receivable: receiving payments from customers and depositing funds to appropriate account(s)
• Comprehensive understanding of customer service, principles and practices
• Work under time constraints to meet specific timelines
• Attention to detail and keen sense of safeguarding other people's property and information

Qualifications

• 2+ years general office management experience
• Strong math and data entry skills
• Construction or insurance industry experience preferred
• Microsoft Office (strong emphasis in Word & Excel)
• Ability to multitask in a fast-paced office environment
• Oracle system experience ideal, including JD Edwards Multi-line phone system
• Customer Service
• Strong written and verbal communication skills

Physical Demands

• Occasional lifting from 5-40 lbs, unassisted (from 0-15% of the time)
• Sitting for extended periods of time
• Manual dexterity needed for keyboarding and other repetitive tasks
• The ability to bend, crouch, or stand as necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

Responsibilities

• Maintaining an organized workspace to ensure all incoming and outgoing communication is representative of BELFOR Practices, Processes and Standards
• Communicate effectively and timely with employees and clients on needs and updates
• Manage and motivate employees through continued training and acknowledgement
• Effectively address and resolve employee or client conflicts as needed
• Apply as necessary and ensure compliance with Federal and State DOL, EEOC, OSHA, Davis Bacon regulations.
• Timely creation of new jobs in JD Edwards as required
• Organizing and maintaining an up to date job file for Estimator/General Manager Review
• Participate in Bill Review process to ensure Client Job results are appropriate
• Improve employee and client retention rates through active communication and problem solving efforts
• Using JD Edwards and BCS to maintain vendor list
• Ensure compliance with vendor requirements
• Monthly Reconciliation of AP statements
• Customer file maintenance; digital database and physical file system
• Attend BELFOR sponsored operations and safety training courses as required

BELFOR Website

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions.All information provided will be kept separate from your expression of interest, and will not be available to managers making hiring decisions. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.

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