Office Manager

Vertical Cold Storage; Indianapolis (IN); In loco; USD 42.000 - 64.000; Tempo pieno

Descrizione del lavoro

Vertical Cold Storage in Indianapolis, IN is seeking an Office Manager to plan and direct the activities of the Customer Service Department, ensuring timely product delivery and exceptional customer service.

You will supervise staff, develop procedures, ensure compliance with SOPs, and collaborate across warehouse, production, and administrative teams to support facility operations.

Competenze

• High school diploma or GED required.
• 2-3 years office management experience with direct reports.
• 2-3 years customer service experience.
• Prior warehouse/distribution experience preferred.
• Proficient in WMS, Excel, Word, and Outlook.
• Basic accounting skills.

Mansioni

• Supervise office staff by coaching, counseling, and disciplining employees.
• Plan, monitor, and appraise job results.
• Coordinate training and cross-training of staff.
• Ensure daily activities of staff are completed accurately and timely following defined procedures.
• Maintain documented customer servicing procedures for inbound/periodic/outbound operations.
• Supervise export compliance, understand processes, and maintain documentation with USDA and customers.
• Ensure the billing audit process is completed on inbound/outbound shipments.
• Follow up on accounts receivable and contact past due customers.
• Create and issue daily, weekly, and monthly invoices to customers.
• Collaborate departmental workflow between warehouse, production, office, and administrative departments.
• Maintain a safe working environment by following safety rules and regulations.
• Identify, report, and assist in the resolution of computer, telephone, and related problems.
• Support Human Resource operations and maintain confidential personnel files.
• Support assigned duties of the General Manager and management.

Conoscenze

Office management

Supervision

Customer service

Coaching

Formazione

High school diploma or GED

Strumenti

WMS

Excel

Word

Outlook

Descrizione del lavoro

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Office Manager

Indianapolis CSR Clerical&Offic Mgr Full Time Management Indianapolis, IN, US

2 days ago Requisition ID: 2059

Job Title :Office Manager

Reports To :General Manager

Payroll Status : Exempt

Supervise: Customer Service Representatives and Senior Customer Service Representatives

Job Summary: The Office Manager is responsible to plan and direct the activities of the Customer Service Department to meet customer needs and to satisfy company objectives. This role will develop procedures, establish standards, and administer activities to ensure the timely delivery of products to our customers while providing excellent customer service with prompt and effective responses to all inquiries.

• Supervise office staff by coaching, counseling, and disciplining employees. Planning, monitoring, and appraising job results. Coordinating training and cross-training of staff.
• Ensure daily activities of staff are completed accurately and timely following defined procedures and policies ensuring customer service standards are met.
• Maintain documented customer servicing procedures for inbound/periodic/outbound operations ensuring accuracy and compliance with Vertical Cold Storage standard operating procedures.
• Supervise export compliance, understand processes, and maintain documentation and communication between all affected personnel, USDA, and customers. Validate accuracy, timeliness, and compliance with mandated guidelines.
• Ensure the billing audit process is completed on inbound/outbound shipments promptly utilizing the rates and practices of customers.
• Ensure accounts receivable are followed up on in a timely fashion; contact past due customers to ascertain payment.
• Responsible for creating and issuing daily, weekly, and monthly invoices to our customers.
• Collaborate departmental workflow between warehouse, production, office, and corporate administrative departments.
• Maintain a safe working environment by following safety rules and regulations.
• Identify, report, and assist in the resolution of computer, telephone, and related problems.
• Support Human Resource operations ensuring appropriate documents are accurately completed and maintained in personnel files while maintaining confidentiality.
• Support assigned duties of the General Manager to assist in the business of the facility.
• Support assigned duties of management to assist in the business of the facility.

Job Qualifications - Education and Experience:

• High school diploma or GED required.
• 2-3 years office management experience required; previous direct reports.
• 2-3 years' customer service experience required.
• Prior warehouse/distribution experience preferred.
• Proficient in WMS, Excel, Word, and Outlook.
• Basic accounting skills.

Physical Requirements: While performing the essential functions of this job, the associate will work in an office environment with prolonged work schedules.