Office Manager

Floor Coverings International; Hoover (AL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Floor Coverings International in Hoover, AL is seeking a dedicated and detail‑oriented Office Manager to be the heart of our local franchise’s operations. You’ll manage scheduling, customer relations, marketing support, and finances while ensuring a smooth, welcoming office and a great customer experience.

We offer a full‑time 40‑hour week, bonus opportunities for outstanding performance, on‑the‑job training, and room to grow with the company.

Qualifications

• Strong communicator, especially over the phone.
• Organized and detail-oriented with high accuracy.
• Multitasking ability to balance competing priorities.
• QuickBooks experience is a plus (training provided).

Responsibilities

• Be the friendly face and voice of our company—build relationships with customers and ensure they have a seamless experience.
• Efficiently schedule appointments for our Design Associates.
• Follow up on open proposals and inquiries to drive customer engagement.
• Assist in planning and executing local marketing initiatives to grow the business.
• Represent Floor Coverings International at home shows and events (some evening/weekend availability may be required).
• Keep the office organized, welcoming, and running smoothly.
• Maintain accurate financial records and update QuickBooks daily (training provided!).
• Track and manage business-related expenses to ensure financial efficiency.
• Collaborate with the Owner weekly to review recent sales, manage customer expectations, and oversee product orders.
• Order materials and follow up on deliveries to keep projects on track.
• Schedule and coordinate job installations between customers and installers.
• Update Salesforce daily with job progress and schedules (training provided!).
• Attend weekly strategy meetings with the Owner and work toward business goals.

Skills

Strong communicator

Organized & detail-oriented

Multi-tasking

Tools

QuickBooks

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

At Floor Coverings International, we’re more than just a flooring company— we’re the #1 mobile flooring company in North America with nearly 300 locations across the U.S. and Canada. Our innovative shop-at-home model has transformed the industry, bringing top-quality flooring directly to customers’ doors. With over 350,000 satisfied customers and an impressive 4.9-star rating, we take pride in delivering an exceptional experience.

Now, we’re looking for a dedicated and detail-oriented Office Manager to help drive the success of our local franchise! In this role, you'll be the heart of our operations, ensuring everything runs smoothly—from scheduling and marketing to financial management and customer relations.

Why You’ll Love This Role

• Full-time position (40 hours per week)
• Bonus opportunities for outstanding performance
• No experience required! (1-3 years of office experience preferred)
• Company convention trips (based on owner and local structure goals)

What You’ll Do

Marketing & Customer Relations

• Be the friendly face and voice of our company—build strong relationships with customers and ensure they have a seamless experience.
• Efficiently schedule appointments for our Design Associates.
• Follow up on open proposals and inquiries to drive customer engagement.
• Assist in planning and executing local marketing initiatives to grow the business.
• Represent Floor Coverings International at home shows and events (some evening/weekend availability may be required).
• Keep the office organized, welcoming, and running smoothly.

Financials & Administration

• Maintain accurate financial records and update QuickBooks daily (experience preferred, but training provided!).
• Track and manage business-related expenses to ensure financial efficiency.

Project Coordination & Production

• Collaborate with the Owner weekly to review recent sales, manage customer expectations, and oversee product orders.
• Order materials and follow up on deliveries to keep projects on track.
• Schedule and coordinate job installations between customers and installers.
• Keep customers informed on project timelines, updates, and any changes.
• Ensure clear communication with installers, including confirming scope of work and compensation before each job.
• Update SalesForce daily with job progress and schedules (training provided!).

Growth & Development

• Attend weekly strategy meetings with the Owner.
• Work toward weekly and monthly business goals.
• Be open to learning and development opportunities to grow in your role.
• Make decisions and take action aligned with our core values and mission.

Who We’re Looking For

• Strong communicator – especially over the phone!
• Organized & detail-oriented – you thrive on keeping things running smoothly.
• Multi-tasking pro – balancing different priorities is your strength.
• QuickBooks experience is a plus (but we’ll train the right person!).

Join us in creating beautiful spaces while enjoying a dynamic and rewarding career with Floor Coverings International.

Apply today and be part of our success story!