Office Manager

Bethany Christian Services; Holland (MI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

403(b) retirement plan

Paid time off

Education reimbursement

Employee assistance program

Job summary

Bethany Christian Services seeks an Office Manager who will oversee operations, maintain records, schedule meetings, and support staff across programs. You’ll coordinate with supervisors, manage billing corrections, and ensure filing accuracy while upholding agency standards and confidentiality.

The role requires at least a high school diploma, 1–2 years of client-facing experience, and possibly supervising others.

Qualifications

• High School Diploma or equivalent.
• 1+ year experience with clients; 2+ years preferred.
• Experience supervising others may be required.
• Bilingual Spanish/English preferred.
• Valid driver’s license with at least 3 years driving in the U.S.
• Pass required background checks and TB tests as per policy.
• Immunization records and health clearances as required by agency policies.

Responsibilities

• Ensure effective office operations and administrative tasks.
• Oversee administrative assistants and clerical staff as needed.
• Route incoming calls and direct to appropriate staff.
• Arrange staffing coverage for programs as needed.
• Coordinate on-site duties with supervisory staff to meet program goals.
• Maintain filing and record-keeping systems for smooth information flow.
• Schedule appointments, conferences, interviews, and meetings.
• Prepare reports, draft correspondence, and transcribe notes as requested.
• Identify and address billing errors to avoid profit loss.
• Sort and distribute mail; manage mail pickups and deliveries.
• Oversee office supply inventory and procure approved materials.
• Stay updated on agency and regulatory social services requirements.
• May participate in Bethany events and complete other duties as assigned.

Skills

Customer service

Communication

Confidentiality

Time management

Independent work

Spanish/English bilingual

Education

High school diploma

Tools

Microsoft Office

Job description

Rooted in our Christian faith, Bethany Christian Services works to ensure children are safe, loved, and connected through family. Across 29 states, we strengthen families, support foster care and adoption, and walk alongside refugees with compassion. Here, living out your faith means using your gifts to bring hope and make a lasting impact.

Working at Bethany means joining a team of dedicated professionals with diverse skills, serving communities across the country. Together, we’re united in our Christian mission and these shared values: We’re motivated by our faith, we support one another, we champion justice, we pursue excellence, and we’re in it for the long haul. As an Office Manager, you’ll help carry this mission forward and make a meaningful impact every day.

How Your Role Makes a Difference

• Ensure effective operations of the office related to administrative tasks;
• May oversee Administrative Assistants and other clerical support staff;
• Promptly address incoming calls and route them to the appropriate person;
• Assist with arranging for replacements as needed to ensure adequate staffing for the needs of the program;
• Coordinate on-site duties and tasks in partnership with supervisory staff to meet the goals and objectives of the program;
• Manage and maintain the record‑keeping process to ensure there is an effective filing system in which information is forwarded smoothly;
• Maintain a schedule of appointments, and arrange conferences, interviews, and meetings, as requested;
• Run various reports, and draft correspondence and/or transcribe meeting notes, as requested;
• May reconcile and address all billing errors to ensure accurate billing with no profit loss;
• Sort and distribute branch mail, along with scheduling mail pick‑ups and deliveries;
• Oversee office supply inventory and order approved materials as needed;
• Stay abreast of all agency, federal, and state regulatory requirements related to social services;
• Essential job responsibilities may vary based on the specific needs of each program/department;
• May be required or asked to participate in a Bethany sponsored event;
• Complete other duties as assigned.

What Will Make You Successful

• High School Diploma or equivalent;
• At least one (1) year of experience working with clients, or at least two (2) years of experience working with clients, strongly preferred;
• May need at least one (1) year of experience managing others based on the essential function of the role;
• Bilingual Spanish/English fluency, preferred;
• Excellent verbal and written communication skills;
• Must have an ability to provide excellent and compassionate customer service;
• Ability to work independently and exercise a high level of confidentiality;
• Must be reliable with time sensitive deadlines and tasks;
• Work well under pressure and adaptable to change;
• Must be able to pass required medical examinations and have the physical ability to fulfill the essential job functions, including physical restraints of a resident;
• Successfully pass an annual TB test and document preference to receive or decline Hepatitis immunization;
• Computer skills sufficient to perform essential functions including knowledge of Microsoft Office Suite;
• Must be 21 years old with a valid driver’s license with at least 3 years of driving experience in the U.S. to operate a vehicle on behalf of Bethany;
• Must pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate insurance coverage;
• Pass a criminal history screen, including state and local child protection agency registries;
• Exhibit integrity and good moral character to provide appropriate care;
• Possess the relevant experience and/or qualifications to work with these clients and clients with special needs; and, be properly trained and licensed, as necessary;
• Must be able to show proof of immunity to vaccine‑preventable diseases transmitted by the respiratory route:
• TDap or Tdap: Complete primary vaccination series. If primary vaccination series completed in childhood, one Tdap dose in adulthood.
• Results of medical examination (as required by State Licensing, including results of TB tests and immunization records).
• Subscription to and integration of the agency Statement of Faith, Mission Statement, and Commitment to Unity.

We Invest in You

• Experience a team environment with other professionals who are motivated by faith, support one another, pursue excellence, and are in it for the long haul
• Access to training, professional development, and career growth opportunities
• Comprehensive health insurance(medical,dental,andvision)
• 403(b) retirement plan with employer match eligibility
• Generous time off(11 paid holidays,PTO Your Way,paid parent all leave,separate sick and paid absence banks)
• Access to education reimbursement for those that qualify
• Comprehensive employee assistance and wellness program
• Employer paid long-term disability and group term life insurance