Office Manager

HRMD/Texas Pain Physicians; Hammond (IN); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401-K

Job summary

Indiana Physician Specialists LLC in Hammond, IN seeks an experienced Medical Office Manager to lead day-to-day clinic operations. The role demands strong supervision of 6+ staff, billing and insurance processing, and excellent patient relations.

The ideal candidate has at least 2 years managing a medical practice, a solid grasp of medical terminology, and the ability to maintain confidentiality and high professionalism in a fast-paced pain management environment.

Qualifications

• Previous experience as medical office manager required.
• At least 2 years running a medical practice.
• Experience supervising 6+ employees.
• Knowledge of insurance billing and medical terminology.

Responsibilities

• Supervise clinic staff and providers; monitor productivity.
• Present policies and supervise disciplinary actions as needed.
• Oversee check-in/check-out, billing, and collections processes.

Skills

Staff supervision

Interpersonal skills

Medical office management

Billing & insurance

Patient relations

Education

AS in Nursing

ACLS/BLS certs

Business Admin degree

Tools

Practice Management software

Electronic Medical Records

Job description

Job Details: Job Location: Indiana Physician Specialists LLC - Hammond, IN, Position Type: Full Time, Salary Range: $50000.00 - $60000.00Salary, Job Shift: Day, Job Category: Health Care, *PREVIOUS EXPERIENCE AS A MEDICAL OFFICE MANAGER IS REQUIRED. CANDIDATES WITH NO PRIOR MEDICAL EXPERIENCE WILL NOT BE CONSIDERED. WORKING IN PAIN MANAGEMENT A PLUS*

Our ideal candidate will possess the following:

• At least 2 years experience running a Medical Practice
• Managing 6 or more employees
• Counsel and discipline employees when necessary; monitor productivity levels of personnel
• Insurance billing, claims, medical terminology, check-in & check out, insurance verification, ordering supplies, vaccines, injections, drawing lab, triage, collections.
• Ability to build rapport with guests
• Strong organizational skills
• Excellent written and verbal communication skills

Interpersonal Skills

• Portrays attitude and actions that are consistent with the mission of the practice
• Maintains open and positive communication with all personnel, team members and other healthcare professionals
• Communicates with patients, families/significant others, as needed
• Maintains professionalism within the practice
• Maintains confidentiality of patient and personnel information
• Maintains calm and effective behavior during stressful situations
• Promotes a positive work environment which will enhance employee satisfaction
• Develops and maintains open lines of communication and timely transmission of information
• Conducts all aspects of supervision in a firm, fair, and consistent manner
• Demonstrates an ability to identify and resolve problems, uses initiative and good judgment to reach quality decisions
• Continually evaluates the morale of staff and takes appropriate actions to resolve problems
• Ensures a safe environment for the patients and staff
• Ensures privacy and confidentiality to all patients
• Demonstrates awareness of individual rights of patients
• Establishes priorities, organizes actions and communicates needs to team members
• Provides equipment and supplies based on practice needs
• Competent to anticipate problems emergencies and take appropriate action
• Competent to delegate specific duties to other team members based on practice needs and staff qualifications
• Documents appropriately on personnel matters

Additional Responsibilities

• Orders and restocks supplies as necessary
• Monitors and approves attendance and time off for all clinic personnel
• Conducts banking activities
• Refers all human resource issues and benefits including workers comp claims to the Human Resources Manager
• Works with Human Resources to oversee credentialing and privileges for their clinic’s licensed providers
• Performs other duties as assigned, within the capacity of individual knowledge and expertise
• Participates in economical utilization of supplies
• Exercises sound judgment in decision making
• Responds in a positive manner to constructive criticism
• Seeks opportunity for continued learning
• Demonstrates knowledge of fire, safety and disaster policy
• Knows locations of alarms and extinguishers
• Provides ongoing education to staff
• Works with staff to identify and determine if there are any problems or opportunities for improvement
• Functions within the dress code (Scrubs or Business Casual)

Qualifications: Office Manager Responsibilities

• Effectively communicates with the staff and surgeon regarding all practice business
• Effectively guides, leads, supports and supervises all staff
• Assesses the staffing needs on a daily basis and ensures adequate staff to provide care commensurate with the needs of the practice
• Schedule daily staffing and time-off requests
• Is accountable and delivers on commitments
• Oriented towards continuous learning
• Effectively assists in overseeing daily activities at the practice
• Demonstrates knowledge of current computer systems (Practice Management software and Electronic Medical Records software)
• Willingly accepts assignments to special projects
• Is attentive to detail and record-keeping on required paperwork
• Strives to improve the working environment by generating alternatives and making recommendations on improving work efficiency
• Inspires trust and confidence from patients, callers, visitors and employees by remaining well informed and prepared at all times
• Initiates action to manage staff conflicts and keeps Human Resources informed as needed
• Seeks assistance from Human Resources when unable to fully resolve a conflict
• Demonstrates an ability to identify and resolve problems, uses initiative and good judgment to reach quality decisions

The Office Manager should have/practice

• Integrity
• Confidentiality
• Professionalism
• Customer/Patient Focus
• High Energy Level
• Excellent Interpersonal Skills
• Knowledge of Third Party Payers, Insurance Companies, Medicare and Worker's Compensation
• An understanding of basic practice operations (billing, surgery scheduling, clinic scheduling, medical records, referral coordination's, insurance verification, etc.)
• Leadership-verbal ability to communicate ideas and views effectively when speaking to groups, personnel, medical staff, and the providers
• Business Savvy-ability to take action and maintain operations within a budget; ability to analyze and understand reports, budget and statistical information
• Team Building Skills-Skills in planning, assessing, implementing, evaluating, teaching, and supervising
• Desire to develop staff and the ability to establish effective working relationships with people
• The ability to listen, understand, and confer with personnel, Physicians, patients, and the general public

Educational Requirements

• Nursing - Associate of Science
• ACLS and BLS Certifications
• An Associate’s or Bachelor’s degree in Business Administration, or Health Care Administration is a plus, but not required

Qualifications

• Previous experience in nursing or other medical fields (at least 3 months required or 2-4 years in a hospital setting strongly preferred)
• Familiarity with medical software and equipment
• Must have prior experience in a supervisory role in a healthcare setting.
• Strong knowledge of insurance is a must.
• Supervise all medical and clerical staff.
• Work collaboratively with business staff, clinical staff, non-physician practitioners and the physician

We Offer

• Medical
• Dental
• Vision
• 401-K (Benefits with employer match)
• Flexible PT