Office Manager

Jackson Hewitt - 1608; Gardner (KS); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

ZayZoon

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

Bonus based on performance

Employee discounts

Job summary

Jackson Hewitt is seeking an Office Manager to supervise seasonal staff, drive daily office operations, and maximize efficiency across multiple locations. You will lead recruiting, manage schedules, and ensure compliance with company standards while coordinating with HR on employee relations.

The role requires strong supervisory experience, tax prep knowledge or coursework, and proficiency with common software tools.

Qualifications

• High School Diploma/GED or equivalent related business experience.
• Course of study in management or in tax preparation and/or accounting preferred.
• Two years' previous management or supervisory experience required.
• Proficiency with computer software such as email, browser, Word, Excel, and accounting or tax prep software.
• Previous tax preparation experience and possessing a PTIN preferred.

Responsibilities

• Leads recruiting efforts and manages interviewing of seasonal employees for assigned area.
• Monitors associate performance to ensure quality standards, deadlines, and procedures are followed; corrects errors as needed.
• Reviews and approves work schedules and timecard approvals; monitors time tracker across shifts; coordinates with HR on employee relations issues.
• Ensures all locations meet company standards for setup, buildouts, technology, telecom, supplies, and facilities; maintains relationships with property managers.
• Provides guidance to employees in handling difficult problems or escalated disputes.
• Monitors performance and productivity reports; ensures revenue, cash control, and tax return counts meet targets.

Skills

Recruiting

Supervisory experience

Time management

Staff development

Communication

Education

High School Diploma/GED

Management or tax/accounting coursework

Tools

Excel

Accounting software

Tax software

Job description

Benefits:

• ZayZoon
• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources
• Bonus based on performance
• Employee discounts

In a world where the hardest working Americans are strapped for both time and money, Jackson Hewitt is on a mission to be their advocate. For our clients, the tax return is the most important financial event of the year, and the biggest paycheck many will receive. We want to help them get their maximum refund, faster, and with fewer associated fees.

Under general supervision and in accordance with established company policies and procedures, the Office Manager participates in the management activities (staffing, productivity, tax prep work and marketing) for various offices within an assigned district. This position manages the day-to-day activities of seasonal team members assigned to several store locations. Drives the operation at each location to maximize the efficiency of Tax Preparer work and increase revenue and office profitability. This role has access to and regularly requires working with information of a sensitive, highly confidential nature, and dealing with diverse matters which require a working knowledge of the business

What you'll do here:

• Leads recruiting efforts and manages the interviewing process of seasonal employees for assigned area. Manages leads from JHNet and other sources.
• Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors, or problems.
• Reviews and approves work schedules and timecard approvals, monitor time tracker during all shifts, works with Human Resources on any employee relations issues or complaints and training.
• Ensures all assigned locations meet company standards including but not limited to: office set up, buildouts and breakdown, technology set up, telecommunications, office supplies and facilities maintenance. Maintains relationships with property managers and landlords.
• Provides employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Monitors performance and holds/voids/rejects, discount reports and productivity reports for assigned store group. Also responsible for meeting all office goals including, but not limited to revenue, cash control and tax return count in assigned area.

Skills you'll bring for success:

• High School Diploma/GED or equivalent related business experience.
• Course of study in management or in tax preparation and/or accounting preferred.
• Two years' previous management or supervisory experience required.
• Proficiency with a variety of computer software applications such as electronic mail, internet browser, Word, Excel, and accounting or tax preparation software.
• Previous tax preparation experience and possess a PTIN (Preparer Tax Identification Number) preferred.