Office Manager

Jackson Hewitt Tax Service Inc.; Bonner Springs (KS); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

ZayZoon

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

Bonus based on performance

Employee discounts

Job summary

Jackson Hewitt Tax Service Inc. is seeking an Office Manager to supervise seasonal staff across multiple offices within a district. The role drives daily operations, staffing, tax preparation workflows, and local marketing to maximize efficiency and profitability.

You will work with property managers and HR to handle issues while maintaining confidentiality. Candidates should have a high school diploma or equivalent, with management experience and familiarity with tax or accounting software.

Qualifications

• High School Diploma or equivalent with related business experience is required.
• Course of study in management or tax preparation/accounting is preferred.
• Two years of management or supervisory experience is required.
• Proficiency with Word, Excel and accounting or tax preparation software.
• PTIN experience or possession is preferred.

Responsibilities

• Leads recruiting and interviews seasonal staff for assigned area.
• Monitors performance to ensure quality, deadlines and procedures.
• Reviews schedules and timecards; works with HR on issues and training.
• Ensures locations meet standards for setup, buildouts, tech, supplies and upkeep.
• Guides employees in handling difficult problems and escalations.
• Monitors reports and helps meet revenue and productivity goals.

Skills

Leadership experience

Management experience

Customer service orientation

Education

High School Diploma/GED

Course of study in management or in tax preparation/accounting

Tools

Word

Excel

Accounting software

Tax preparation software

Email

Internet browser

Job description

Benefits

• ZayZoon
• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources
• Bonus based on performance
• Employee discounts

In a world where the hardest working Americans are strapped for both time and money, Jackson Hewitt is on a mission to be their advocate. For our clients, the tax return is the most important financial event of the year, and the biggest paycheck many will receive. We want to help them get their maximum refund, faster, and with fewer associated fees.

Under general supervision and in accordance with established company policies and procedures, the Office Manager participates in the management activities (staffing, productivity, tax prep work and marketing) for various offices within an assigned district. This position manages the day-to-day activities of seasonal team members assigned to several store locations. Drives the operation at each location to maximize the efficiency of Tax Preparer work and increase revenue and office profitability. This role has access to and regularly requires working with information of a sensitive, highly confidential nature, and dealing with diverse matters which require a working knowledge of the business

What You'll Do Here

• Leads recruiting efforts and manages the interviewing process of seasonal employees for assigned area. Manages leads from JHNet and other sources.
• Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors, or problems.
• Reviews and approves work schedules and timecard approvals, monitor time tracker during all shifts, works with Human Resources on any employee relations issues or complaints and training.
• Ensures all assigned locations meet company standards including but not limited to: office set up, buildouts and breakdown, technology set up, telecommunications, office supplies and facilities maintenance. Maintains relationships with property managers and landlords.
Provides employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Monitors performance and holds/voids/rejects, discount reports and productivity reports for assigned store group. Also responsible for meeting all office goals including, but not limited to revenue, cash control and tax return count in assigned area.

Skills You'll Bring For Success

• High School Diploma/GED or equivalent related business experience.
• Course of study in management or in tax preparation and/or accounting preferred.
• Two years' previous management or supervisory experience required.
• Proficiency with a variety of computer software applications such as electronic mail, internet browser, Word, Excel, and accounting or tax preparation software.
• Previous tax preparation experience and possess a PTIN (Preparer Tax Identification Number) preferred.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Working at Jackson Hewitt

Jackson Hewitt is an innovator with nearly 6,000 locations, and we're on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more.

Taxes are fun (really!)

Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too.

PTIN Certification: Yes