Office Manager

iCare Health Solutions, a VSP Vision™ company; Florida; On-site; USD 28,000 - 34,000; Full time

Job summary

iCare Health Solutions, a VSP Vision™ company, is seeking an office supervisor to oversee the daily operations of an iCare office in Florida. This full-time role emphasizes leadership, staff development, and adherence to company policies.

You will train new hires, manage scheduling, monitor expenses, and maintain positive patient relations while coordinating with the District Manager. A Bachelor's degree and at least two years of leadership experience are required; optical industry experience is

Qualifications

• Bachelor's degree in related field or equivalent experience.
• Minimum of 2 years of leadership experience in a business-related environment.

Responsibilities

• Train new hires for various positions within iCare offices.
• Supervise and control operation of the office to ensure compliance with company policies and procedures.
• Maintain all product, equipment, and supplies; inform District Manager of trends, needs, or problems.
• Manage office expenses including payroll, overtime, supplies, and maintenance.
• Ensure promotional, merchandise, and display policies are followed.
• Maintain positive patient/customer relations and follow up on complaints.
• Establish professional relations with doctors leasing, employing, or referring.
• Provide coaching in product introduction and selling techniques to staff.
• Oversee insurance and other required billing; reconcile financial reports (A/R, deposits, postings).
• Coordinate doctor appointment scheduling and recruitment-related issues with District Manager.

Skills

Leadership

Training

Coaching

Customer service

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

Job Type

Full-time

Description

The primary role of this position is to supervise and control the activities and operation of an iCare office.

Essential Functions

• Train new hires for various positions within iCare offices
• Supervise and control operation of the office to ensure that they operate in compliance with all company personnel and security policies, and approved procedures
• Maintain all product, equipment, and supplies in the office. Inform the District Manager of trends, needs, or problems
• Maintain office operations within controllable expense budgets such as payroll, overtime, supplies, and maintenance
• Comply with proper promotional, merchandise, and display policies and practices
• Maintain positive patient/customer and public relations by ensuring follow-up on any patient/customer complaints
• Establish professional relations with all doctors, whether they are leasing, employed, or referring
• Provide coaching in new product introduction, technical and selling techniques to all office personnel
• Supervise and follow up on all insurance and any other required billing for office
• Responsible for reconciling all financial reports including but not limited to bank deposits, returned checks, insurance payment posting, daily-weekly-monthly reports, A/R reports
• Supervise and coordinate all Doctor appointment scheduling
• Notify the District Manager and Home Office Personnel of recruiting, labor, training, or wage and salary issues in their office
• Request approval from the District Manager for any wage increases regarding all subordinates in the assigned offices
• Inform the District Manager of any quality or patient flow problems that exist in assigned offices
• Coordinate with the District Manager on security-related matters
• Inform the District Manager of any significant changes in the office concerning operating or procedural changes needed
• Perform all tasks assigned by District Manager

Requirements

Job Specifications

Typically has the following skills or abilities:

• Bachelor's degree in related field or equivalent experience
• Minimum of 2 years of leadership experience in a business-related environment

Optical Experience Preferred

• Proven track record in leading overall team performance and understanding of optometric business processes and strategic development
• Ability to recruit, facilitate, train, coach, and develop excellent patient centric staff
• Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business
• Ability to provide enthusiastic and concise communication to meet or exceed customer expectations as well as foster positive staff, doctor and team relationships
• Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up
• For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability, or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding iCare benefits, please click here.

Salary Description

$20.00 - $25.00