Office Manager

iCARE HEALTH SOLUTIONS; Florida; On-site; USD 45,000 - 65,000; Full time

Job summary

iCare Health Solutions is seeking an Office Supervisor to oversee daily operations and ensure compliant, efficient performance across iCare offices in Florida. The role includes training new hires, maintaining assets, and managing budgets including payroll, overtime, and supplies.

You will supervise insurance billing, reconcile financial reports, and coordinate doctor scheduling while fostering positive patient relations and professional staff development.

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum of 2 years of leadership experience in a business-related environment.
• Optical experience preferred.
• Proven track record in leading overall team performance and understanding of optometric business processes and strategic development.
• Ability to recruit, facilitate, train, coach, and develop excellent patient centric staff.
• Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business.
• Effective communication to meet or exceed customer expectations and foster positive staff, doctor and team relationships.
• Ability to manage priorities through adaptability and follow-up.

Responsibilities

• Supervise and control office operations to ensure compliance with policies and procedures.
• Train new hires for various positions within iCare offices.
• Maintain office assets and inform district management of trends, needs or problems.
• Manage expenses such as payroll, overtime, supplies, and maintenance.
• Coordinate physician scheduling and doctor relations for leasing, employment, or referral.
• Oversee billing and insurance processing and reconcile financial reports.
• Recruit, train, coach, and develop staff; approve wage increases with district input.
• Maintain patient relations and ensure prompt follow-up on complaints.
• Report security-related matters and significant changes to the District Manager.

Skills

Leadership

Training

Communication

Staff development

Prioritization

Education

Bachelor’s degree or equivalent experience

Job description

The primary role of this position is to supervise and control the activities and operation of an iCare office.

Essential Functions

Train new hires for various positions within iCare offices

Supervise and control operation of the office to ensure that they operate in compliance with all company personnel and security policies, and approved procedures

Maintain all product, equipment, and supplies in the office. Inform the District Manager of trends, needs, or problems

Maintain office operations within controllable expense budgets such as payroll, overtime, supplies, and maintenance

Comply with proper promotional, merchandise, and display policies and practices

Maintain positive patient/customer and public relations by ensuring follow-up on any patient/customer complaints

Establish professional relations with all doctors, whether they are leasing, employed, or referring

Provide coaching in new product introduction, technical and selling techniques to all office personnel

Supervise and follow up on all insurance and any other required billing for office

Responsible for reconciling all financial reports including but not limited to bank deposits, returned checks, insurance payment posting, daily-weekly-monthly reports, A/R reports

Supervise and coordinate all Doctor appointment scheduling

Notify the District Manager and Home Office Personnel of recruiting, labor, training, or wage and salary issues in their office

Request approval from the District Manager for any wage increases regarding all subordinates in the assigned offices

Inform the District Manager of any quality or patient flow problems that exist in assigned offices

Coordinate with the District Manager on security-related matters

Inform the District Manager of any significant changes in the office concerning operating or procedural changes needed

Perform all tasks assigned by District Manager

Requirements

Job Specifications

Typically has the following skills or abilities:

Bachelor’s degree in related field or equivalent experience

Minimum of 2 years of leadership experience in a business-related environment

Optical experience preferred

Proven track record in leading overall team performance and understanding of optometric business processes and strategic development

Ability to recruit, facilitate, train, coach, and develop excellent patient centric staff

Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business

Ability to provide enthusiastic and concise communication to meet or exceed customer expectations as well as foster positive staff, doctor and team relationships

Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up

For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability, or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding iCare benefits, please click here .