Office Manager

Interim HealthCare of Fayetteville, NC; Fayetteville (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

Interim HealthCare of Fayetteville, NC is seeking an experienced Office Manager to oversee daily administrative operations of the clinic, ensuring a safe environment for patients and staff. The role acts as a liaison between the Executive Team and staff while promoting adherence to corporate policies and regulatory standards.

The Office Manager collaborates with Clinical Staff, Finance, Operations, and Human Resources, reports to the Chief Operations Officer, and supervises multiple functions

Qualifications

• Bachelor’s degree or 5+ years medical leadership/office management experience.
• Excellent written and verbal communication skills.
• Professional demeanor representing the practice to patients and vendors.
• Experience supervising medical office staff.
• Knowledge of practice management and EHR applications; comfortable with MS Office.
• Ability to multitask and problem solve.
• Understanding scheduling efficiency and patient flow in a medical practice.
• Experience with fiscal management.
• Proactive, team-oriented attitude; adaptable to change.
• Maintains a neat, professional environment.

Responsibilities

• Staffing: screen applicants, hire staff, conduct reviews.
• Assist clinician recruitment as needed.
• Coordinate merit increases, promotions, and disciplinary actions.
• Review personnel issues with supervisors/COO.
• Consult HR before termination of any employee.
• Monitor and approve staff time and attendance.
• Approve time off while maintaining staffing levels.
• Ensure coverage during absences.
• Maintain high staff morale and relations.
• Hold monthly staff meetings; distribute minutes.
• Disseminate executive updates to staff.
• Supervise and coordinate personnel activities; assign duties.

Skills

Communication

Leadership

Staff supervision

Problem solving

Scheduling & patient flow

Fiscal management

Adaptability

Professional demeanor

Education

Bachelor’s degree or 5+ years medical leadership/office management

Tools

EHR software

Microsoft Office

Job description

Office Manager Job Description

Job Description:

The Office Manager is responsible for day-to-day administrative operations of the clinic. Including but not limited to ensuring a safe working environment for patients, office, and clinical staff, and acts as a liaison facilitating effective communication between Executive Team and staff. Additionally, the office manager is instrumental in maintaining compliance with policies and procedures set forth by the corporation and external regulatory agencies (e.g., OSHA, CLIA, etc.). The Office Manager plays a key role in promoting vision and mission alignment and works cross-functionally with the Clinical Staff, Finance, Operations, and Human Resources. The Office Manager reports to the Chief Operations Officer and has direct supervisory responsibility for multiple job functions within the clinic (NOTE: Site Dependent).

Responsibilities:

• Manages all staffing needs - screens all applicants, facilitates hiring of practice staff and conducts performance reviews.
• Assists with clinician recruitment as needed.
• Coordinates staff merit increases, promotions, and disciplinary actions.
• Reviews personnel problems with department superiors and/or COO.
• Consults with Director of Human Resource prior to termination of any employee.
• Monitors and approves staff time and attendance records.
• Manages and approves all time off while maintaining appropriate staffing levels.
• Ensures all job functions are filled by trained personnel during periods of absences, filling in when needed.
• Maintains high morale and good relations with all staff.
• Holds staff meetings at least monthly; prepares meeting minutes, and distributes them to staff, physician(s) and COO.
• Regularly disseminates relevant information from Executive Team to necessary staff.
• Supervises and coordinates activities of personnel, organizing and assigning duties as needed.

Qualifications and Experience:

• Bachelor’s degree from a four-year college or university; or a minimum of five years medical leadership experience and/or training in medical office management; or equivalent combination of education and experience.
• Excellent written and verbal communication skills.
• Professional demeanor that can represent the practice to patients, vendors, other practices, hospitals, and other health care third parties.
• Experience supervising medical office staff.
• Knowledge of practice management/EHR applications, comfort using Microsoft Office and other web-based systems.
• Ability to problem solve and perform multiple/diverse tasks simultaneously.
• Solid understanding of scheduling efficiency and patient flow in a medical practice.
• Experience with fiscal management.
• A "can-do" attitude that shows initiative, teamwork, and willingness to adapt to change.
• Upholds a neat, professional environment.

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