Office Manager

First Citizens Community Bank; Ephrata Township (PA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

401k with company match

Paid time off; paid holidays

Life and disability insurance

Aflac supplemental plans

Employee Assistance Program

Job summary

First Citizens Community Bank in Pennsylvania seeks a proven leader to oversee small business banking activities, deepen profitable relationships, and manage a results-driven office team. You will supervise staff, drive sales, monitor operations, and ensure compliance with policies while delivering a consistently exceptional customer experience at every point of contact.

This role emphasizes credit understanding, risk awareness, and talent development to grow loan and deposit opportunities while

Qualifications

• Supervisory and leadership experience.
• Knowledge of office management procedures.
• Basic accounting skills.
• Excellent communication and customer service.
• Strong organizational and time management skills.
• Banking experience preferred.

Responsibilities

• Develop and oversee small business banking relationships and targeted growth initiatives.
• Lead a sales-driven office team, set goals, and monitor performance to achieve growth and revenue targets.
• Ensure compliance with bank policies, audits, and operational controls while maintaining customer service excellence.

Skills

Leadership

Office management

Customer service

Communication

Time management

Attention to detail

Team supervision

Education

Post-secondary education

Tools

Banking software

MS Office Suite

Job description

Description

• Develop and establish new profitable financial relationships, focusing on the small business segment, emphasizing loans, deposits, cash management, trust and investment and other ancillary bank products and services. Research and develop targeted leads to develop small business growth. Interview prospective customers and gather all relevant credit and financial data to initiate the credit process and determine if the customer meets the bank’s credit requirements. May be responsible for performing annual trends.
• Initiate, evaluate, process and administer a personal portfolio and oversee the office portfolio of commercial, mortgage, and consumer loans that meet or exceed the bank’s credit quality, profitability, loan growth and service objectives and provide customers with an ability to protect loan payments at minimum costs via credit life and A/H sales in order to contribute to the bank’s lending profit objectives without compromising quality and to minimize customer and bank loan loss.
• Manage a sales culture at the office by conducting or overseeing sales meetings, ensuring that superior customer service is evidenced by a noticeably positive customer experience at every point of contact, establishing team and individual goals, and developing a quality sales staff which includes hiring, training, motivating and appraising staff in order to manage an active sales and customer service team that achieves growth and income objectives.
• Oversee operational activities by keeping informed about operational functions, monitoring staff performance and training personnel in a manner that ensures compliance with audits and operational measures, such as charge-offs and over & shorts, that are satisfactory in order to achieve profit and growth objectives, ensure effective and efficient operational programs, and maintain adequate bank security. Provide support for various duties within the branch when needed.
• Coordinate the maintenance of office building, equipment, and grounds in order to ensure that the facility is attractive and efficient in delivering customer service.
• Develop and maintain a personal program for maintaining an adequate level of knowledge in banking matters, competitive factors, and management techniques; also demonstrate personal and interpersonal behavior, attitude, judgment, communication and initiative with customers and employees in order to ensure an acceptable degree of performance.

Requirements

• Strong supervisory and leadership skills.
• Extensive knowledge of office management procedures.
• Basic accounting skills.
• Proficient in Microsoft Office Suite and related program software.
• Proficient with or the ability to quickly learn position-related software.
• Excellent communication, interpersonal, and customer service skills.
• Excellent organizational and time management skills and attention to detail.
• Three-plus years of position-related experience w/ two-plus years of management/supervisory experience.
• Education beyond a high school diploma or equivalent educational experience.
• General understanding of marketing, investment and lending principles, and of bank-related laws and regulations. (preferred)
• Working knowledge of bank operating policies and procedures. (preferred)
• Knowledge of the features and benefits of bank products and services. (preferred)
• Specialized and position-related education and training. (preferred)

BENEFITS:

Comprehensive benefit package to include:

• Health, dental, and vision benefits
• 401k w/ company match
• Paid time off; paid holidays
• Group and voluntary life insurance and disability insurance
• Aflac supplemental plans
• Employee Assistance Program

Our goal is to support the growth of the communities we serve. First Citizens has a knack for hiring the finest and brightest employees; we understand how fostering their growth builds loyalty and impacts customer service. Our employees are our strongest asset. So, we accommodate families, invest in our employees' future, and recognize hard work.

First Citizens Community Bank is committed to equal employment opportunity and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.