Office Manager

First Citizens Community Bank; Sayre (Bradford County); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

401k with company match

Paid time off; holidays

Job summary

First Citizens Community Bank in Sayre, PA seeks a Branch Manager to develop profitable small business relationships, oversee loan and deposit services, and lead a sales-driven team.

You will interview prospects, gather credit data, manage credit quality, and coordinate daily operations while delivering outstanding customer service and ensuring regulatory compliance. This role emphasizes growth, leadership, and community banking excellence.

Qualifications

• Proven leadership and supervisory abilities.
• Experience in banking operations and branch management preferred.
• Strong organizational skills and attention to detail.
• Proficient with MS Office and banking software.
• Knowledge of banking products, services, and compliance.
• Education beyond high school is expected.

Responsibilities

• Develop and establish new profitable financial relationships with small business clients.
• Research and develop targeted leads for small business growth.
• Interview prospective customers and collect data to start credit processes.
• Evaluate and administer loan portfolios meeting credit quality and profitability.
• Lead sales meetings and ensure superior customer service.
• Oversee office operations, audits and security to meet objectives.
• Coordinate maintenance of office building and facilities for efficient service.
• Maintain knowledge of banking matters and compliance.

Skills

Strong supervisory and leadership

Office management procedures

Basic accounting

Microsoft Office Suite

banking software

Excellent communication and customer服务

Organizational and time management

Experience with supervision/management

Education

Education beyond high school

Tools

Position-related software

Job description

Description

• Develop and establish new profitable financial relationships, focusing on the small business segment, emphasizing loans, deposits, cash management, trust and investment and other ancillary bank products and services. Research and develop targeted leads to develop small business growth. Interview prospective customers and gather all relevant credit and financial data to initiate the credit process and determine if the customer meets the bank’s credit requirements. May be responsible for performing annual trends.
• Initiate, evaluate, process and administer a personal portfolio and oversee the office portfolio of commercial, mortgage, and consumer loans that meet or exceed the bank’s credit quality, profitability, loan growth and service objectives and provide customers with an ability to protect loan payments at minimum costs via credit life and A/H sales in order to contribute to the bank’s lending profit objectives without compromising quality and to minimize customer and bank loan loss.
• Manage a sales culture at the office by conducting or overseeing sales meetings, ensuring that superior customer service is evidenced by a noticeably positive customer experience at every point of contact, establishing team and individual goals, and developing a quality sales staff which includes hiring, training, motivating and appraising staff in order to manage an active sales and customer service team that achieves growth and income objectives.
• Oversee operational activities by keeping informed about operational functions, monitoring staff performance and training personnel in a manner that ensures compliance with audits and operational measures, such as charge-offs and over & shorts, that are satisfactory in order to achieve profit and growth objectives, ensure effective and efficient operational programs, and maintain adequate bank security. Provide support for various duties within the branch when needed.
• Coordinate the maintenance of office building, equipment, and grounds in order to ensure that the facility is attractive and efficient in delivering customer service.
• Develop and maintain a personal program for maintaining an adequate level of knowledge in banking matters, competitive factors, and management techniques; also demonstrate personal and interpersonal behavior, attitude, judgment, communication and initiative with customers and employees in order to ensure an acceptable degree of performance.

Requirements

• Strong supervisory and leadership skills.
• Extensive knowledge of office management procedures.
• Basic accounting skills.
• Proficient in Microsoft Office Suite and related program software.
• Proficient with or the ability to quickly learn position-related software.
• Excellent communication, interpersonal, and customer service skills.
• Excellent organizational and time management skills and attention to detail.
• Three-plus years of position-related experience w/ two-plus years of management/supervisory experience.
• Education beyond a high school diploma or equivalent educational experience.
• General understanding of marketing, investment and lending principles, and of bank-related laws and regulations. (preferred)
• Working knowledge of bank operating policies and procedures. (preferred)
• Knowledge of the features and benefits of bank products and services. (preferred)
• Specialized and position-related education and training. (preferred)

BENEFITS:

• Health, dental, and vision benefits
• 401k w/ company match
• Paid time off; paid holidays
• Group and voluntary life insurance and disability insurance
• Aflac supplemental plans
• Employee Assistance Program

Our goal is to support the growth of the communities we serve. First Citizens has a knack for hiring the finest and brightest employees; we understand how fostering their growth builds loyalty and impacts customer service. Our employees are our strongest asset. So, we accommodate families, invest in our employees' future, and recognize hard work.

First Citizens Community Bank is committed to equal employment opportunity and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.