Office Manager

First Step Healthcare; Columbus (OH); Presencial; USD 25.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus based on performance

Paid time off

Training & development

Company parties

Free food & snacks

Descripción de la vacante

First Step Healthcare in Columbus, OH is seeking an Office Manager who will serve as the operational hub of our office, handling records, timekeeping, and client intake with a focus on accuracy and HIPAA compliance. The role requires strong organization, discretion, and the ability to balance multiple priorities to support quality of care.

You'll manage payroll preparation, EVV enrollment, and staff training coordination while building relationships with county boards and care partners.

Formación

• Minimum two years of office or administrative experience.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to handle confidential information with discretion and integrity.

Responsabilidades

• Process client enrollments and maintain accurate records.
• Timekeeping, EVV enrollment, and payroll support activities.
• Coordinate staff training and ensure regulatory compliance.
• Maintain confidential personnel files and audit-ready documentation.
• Build referral relationships with county boards and care partners.

Conocimientos

Office experience

Microsoft Office

Organization

Communication

Discretion & integrity

Educación

High school diploma or equivalent

Associate's degree in Business/Healthcare Administration (preferred)

Descripción del empleo

OFFICE MANAGER

Columbus, OH 43219 (on-site) | Full-Time, Non-Exempt | Monday–Friday, 9:00 AM – 5:00 PM

Benefits:

• Bonus based on performance
• Company parties
• Free food & snacks
• Paid time off
• Training & development

OFFICE MANAGER

Columbus, OH 43219 (on-site) | Full-Time, Non-Exempt | Monday–Friday, 9:00 AM – 5:00 PM

$18.00 – $20.00 per hour, commensurate with experience

First Step Healthcare is a DODD-certified provider serving individuals with intellectual and developmental disabilities across Central Ohio. We deliver person-centered support and build a workplace where the staff who make that possible feel valued and set up to succeed.

Position Summary

The Office Manager is the operational hub of our office — the first point of contact for staff, families, and prospective clients, and the person responsible for keeping records, certifications, and timekeeping data complete, compliant, and audit-ready. This role suits someone who is detail-driven, comfortable managing competing priorities, and motivated by work that directly supports quality of care.

Client Intake & Records

• Process new client enrollments and verify all documentation is complete, accurate, and timely.
• Conduct pre-admission screening calls and intake meetings with clients, families, and guardians.
• Maintain client records in full compliance with DODD regulations and HIPAA.
• Manage recertification and redetermination timelines in coordination with County Board SSAs.

Timekeeping & Payroll Support

• Enroll clients and staff in the electronic timekeeping and EVV system.
• Verify daily punches; resolve exceptions and visit-verification errors before the pay period closes.
• Prepare payroll for management review and approval.
• Escalate overtime trends and recurring EVV errors to the Director of Operations.

Training & Compliance

• Schedule required staff training (CPR/First Aid, DODD curricula, Medication Administration).
• Track certification expiration dates and notify staff and management in advance of lapses.
• Coordinate BCI/FBI fingerprinting and all DODD-required registry and database checks.
• Maintain complete, audit-ready personnel files.

Outreach & Office Administration

• Build referral relationships with County Boards, care management entities, and community partners.
• Represent First Step Healthcare at provider meetings, caregiver meetings, and community events.
• Serve as the first point of contact for staff inquiries, family questions, and office concerns.
• Order and track office supplies; maintain confidential physical and electronic filing systems.
• Coordinate staff recognition and incentive programs.

Required Qualifications

• High school diploma or equivalent.
• Minimum two (2) years of office or administrative experience.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Strong organizational skills, attention to detail, and sound judgment.
• Excellent written and verbal communication skills.
• Ability to handle confidential information with discretion and integrity.

Preferred Qualifications

• Associate's degree in Business Administration, Healthcare Administration, or a related field.
• Prior experience in healthcare, human services, or an IDD setting.
• Working knowledge of DODD regulations, HIPAA, payroll processing, or EVV systems.

Compensation & Benefits

• $18.00 – $20.00 per hour, based on experience.
• Paid Time Off, beginning after the 90-day introductory period.
• Performance-based bonus eligibility.
• Staff recognition and incentive programs, plus ongoing training and professional development.

Conditions of Employment

Employment is contingent upon BCI and FBI criminal background checks, all DODD-required registry and federal exclusion list reviews, and verification of references, education, and prior employment.

First Step Healthcare is an Equal Opportunity Employer. Employment is at-will. In compliance with Columbus city ordinance, we do not request salary history.