Office Manager

The Maryland Association of Environmental and Outdoor Education; Chevy Chase (MD); Hybrid; USD 53,000 - 57,000; Full time

Benefits offered by this job

Health care

Life insurance

Disability insurance

Flexible spending accounts

403(b) retirement plan

Vacation and sick leave

Job summary

Nature Forward seeks an Education Administrative Coordinator to manage registration, payments, and data tracking for all EE programs, including preschool, camps, field trips, and international travel. The role supports marketing, client management, and licensing compliance within a dynamic environmental education environment.

The position requires strong organization, customer service, and data handling skills, with hybrid work at Woodend and remote options, located in Chevy Chase, MD.

Qualifications

• 2+ years of administrative experience.
• Attention to detail.
• Ability to multitask and anticipate needs of program managers and the organization.
• Excellent problem solving skills.
• Initiative to implement process improvements and increase efficiencies.
• High level of customer service.
• Familiarity with WordPress and Active/CCM preferred.

Responsibilities

• Manage registration processes for all Nature Forward programs
• Serve as internal expert for Active/CCM registration platform and manage relationship with platform vendor
• Manage payments for all environmental education programs across platforms
• Track revenue and participation for EE programs
• Collaborate with Development on constituent data
• Collaborate with Communications Dept on publications and web site content for EE programs
• Serve as contact for EE program participants including answering questions and handling confirmations, surveys, forms and waivers
• Assist with contract program leader communication including sending class lists
• Collaborate with travel partners on administration of international nature travel program
• Manage file storage for EE licenses, permits and other key documents

Skills

Administrative experience

Attention to detail

Multitasking

Problem solving

Customer service

IT systems

Tools

Active/CCM

WordPress

Web page editing

Event ticketing systems

Job description

Join a team that delivers a wide variety of inclusive programming to a diverse community of nature lovers and environmental stewards! Nature Forward seeks an Education Administration Coordinator to manage registration, payment processes and data tracking for all Nature Forward programs. Our programs range from a nature preschool to a popular summer camp, from field trips for adults and school groups to an international travel program. The successful candidate will be detail-oriented with strong organizational skills experienced in customer service and database management. They will have the skills and acumen to independently manage and complete multiple assignments on time and with minimal oversight. The incumbent will have strong customer service skills and the ability to effectively build trusted relationships with constituents across a wide range of demographics and backgrounds. Located at the beautiful, 40-acre Woodend Nature Sanctuary in Chevy Chase, MD, the Nature Forward work atmosphere is friendly and flexible.

Job Title: Education Administrative Coordinator
Salary Range: $53,000-$57,000
Position type and expected hours of work: Full-time. Monday through Friday.
Location: Hybrid (Woodend and Remote)
For best consideration apply by: 10/12/26

Position Summary: The Education Administrative Coordinator manages registration and payment processes for all Nature Forward programs and supports all marketing, data tracking and client management for environmental education (EE) programs. Environmental education programs at Nature Forward include a licensed preschool, camp programs, school field trips, private birthday parties, adult classes and field trips, international nature travel and volunteer programs.

Essential Duties and Responsibilities

• Manage registration processes for all Nature Forward programs
• Serve as internal expert for Active/CCM registration platform and manage relationship with platform vendor
• Manage payments for all environmental education programs across platforms
• Track revenue and participation for EE programs
• Collaborate with Development on constituent data
• Collaborate with Communications Dept on publications and web site content for EE programs
• Serve as contact for EE program participants including answering questions and handling confirmations, surveys, forms and waivers
• Assist with contract program leader communication including sending class lists
• Collaborate with travel partners on administration of international nature travel program
• Manage file storage for EE licenses, permits and other key documents

Qualifications/Requirements

• 2+ years of administrative experience
• Attention to detail
• Ability to multitask and anticipate needs of program managers and the organization
• Excellent problem solving skills
• Initiative to implement process improvements and increase efficiencies
• High level of customer service
• Facility with IT systems including web page editing and event ticketing systems
• Familiarity with WordPress and Active/CCM preferred

Physical Requirements

• Ability to climb stairs to access offices
• Ability to lift 20 pounds

Benefits

• Health care
• Life insurance
• Accidental death & dismemberment insurance
• Long-term disability insurance
• Medical & dependent care flexible spending accounts
• 403(b) retirement plan
• Approximately 15 organizational holidays annually
• Vacation and sick leave based on length of service
• For full details, refer to Employee Handbook, Chapter 4, Benefits and Insurance Coverage.

Disclaimer: This is not a comprehensive listing of activities or responsibilities.
Department: Environmental Education
Supervisor: Director of Education
Location: Woodend Nature Sanctuary
FLSA Status: Exempt