Front Desk Receptionist

Sev-Laser-Aesthetics-; Boston (MA); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Employee Discounts on SEV services and

products

Opportunities for professional growth

Job summary

SEV Laser in Boston, MA is seeking a Front Desk Receptionist who will be the first contact for clients, manage scheduling, and support sales and service education in a fast-paced, performance-driven clinic.

You will greet guests, handle check-in/out, answer inquiries, promote treatments and memberships, and keep the front desk organized while upholding SEV service standards and contributing to a collaborative team culture.

Qualifications

• Previous experience in a receptionist or customer service role is preferred.
• Strong sales skills with a proven track record of meeting or exceeding targets.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in Zenoti scheduling software is preferred.
• A positive attitude and a passion for the beauty and wellness industry.
• Comfortable using computer systems and booking platforms
• Reliable, punctual, and consistent attendance
• Ability to work independently
• Weekend availability required

Responsibilities

• Greet clients and manage check-in/check-out and payments.
• Provide information about treatments, packages, retail, and promotions.
• Actively promote services, memberships, and retail products.
• Identify client needs and recommend appropriate treatments or upgrades.
• Support clinic sales goals through product knowledge and engagement.
• Accurately book, modify, and cancel appointments.
• Answer phone calls with elevated phone etiquette and respond to emails.
• Maintain a clean, stocked front desk and lobby and assist with treatment rooms as needed.

Skills

Customer service

Sales skills

Excellent communication

Multitask

Weekend availability

Tools

Zenoti scheduling

Job description

At SEV Laser, every client interaction matters. From the moment a client walks through our doors, our clinic teams create a welcoming, seamless, and elevated experience that builds lasting relationships and keeps clients coming back.

We're looking for team members who are passionate about delivering exceptional service, supporting efficient clinic operations, and contributing to a collaborative, high-performing culture. At SEV, we value individuals who are motivated by goals, take pride in creating an outstanding client experience, and understand the importance of driving both client satisfaction and business success. If you thrive in a fast-paced environment, enjoy working as part of a results-oriented team, and are excited to grow your career, we'd love to hear from you!

Position Summary

The Front Desk Receptionist is the first point of contact at SEV Laser and plays a critical role in delivering an elevated client experience. This role manages scheduling, supports service education and sales, and ensures smooth daily operations in a performance-driven environment. Receptionists are accountable for maintaining SEV’s service standards, supporting clinic goals, and contributing positively to the team culture.

Becoming a Team Member:

Our Front Desk Receptionists are very passionate about the beauty industry as passion is contagious! We strive to make our clients look good and feel good about themselves, as well as feel welcomed and appreciated when in our offices. This wouldn't be possible without our amazing Front Desk Staff. If Beauty and Customer Relations are your passion, then this will be a great fit!

Responsibilities

• Client Experience & Front Desk Operations
• Warmly greet every client entering and exiting the clinic
• Manage check-in, check-out, and payment processes
• Provide accurate information about treatments, packages, retail, and promotions
• Address client questions professionally and courteously
• Maintain confidentiality and uphold SEV service standards
• Actively promote services, memberships, and retail products
• Identify client needs and recommend appropriate treatments or upgrades
• Support clinic sales goals through product knowledge and engagement
• Maintain up-to-date familiarity with pricing and promotions

Scheduling & Administrative Support

• Accurately book, modify, and cancel appointments
• Answer phone calls with elevated phone etiquette
• Respond to emails and voicemails promptly
• Utilize booking and client-management systems efficiently
• Support scheduling flow and operational updates

Office & Treatment Room Support

• Open and close clinic per Standard Operating Procedures
• Maintain a clean, stocked, organized front desk and lobby
• Assist with transitional cleaning of treatment rooms as needed
• Monitor inventory and notify management when supplies run low

Training & Team Support

• Participate in required service and sales training
• Model SEV service standards and professionalism
• Support onboarding of new team members
• Contribute positively to team culture

Skills & Qualifications:

• Previous experience in a receptionist or customer service role is preferred.
• Strong sales skills with a proven track record of meeting or exceeding targets.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in Zenoti scheduling software is preferred.
• A positive attitude and a passion for the beauty and wellness industry.
• Comfortable using computer systems and booking platforms
• Reliable, punctual, and consistent attendance
• Ability to work independently
• Weekend availability required

Working Conditions:

• Fast-paced, client-facing environment
• Standing for extended periods
• Frequent interaction with clients and team members
• Exposure to office equipment and cleaning supplies

Scheduling Requirements:

• Must be available to work up to 3 days per week including weekends
• Must be available to work from 9:30am-7:30pm each day.

SEV values the contributions of our part-time team members and offers a supportive work environment with meaningful perks, including:

• Employee Discounts on SEV services and products
• Opportunities for professional growth and internal career advancement
• Participation in Company recognition programs and team events, where applicable

Equal Opportunity Employer

SEV Laser provides equal employment opportunities to all employees and applicants and prohibits discrimination or harassment of any kind based on race, colour, religion, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic under local, state, or federal law. This policy applies to all employment actions including recruiting, hiring, promotion, compensation, benefits, and training.