Office Manager

Express Windows Inc.; Buffalo (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Express Windows Inc. in Buffalo, NY, is seeking an Office Manager to oversee daily office operations and support smooth business workflows on-site.

You will coordinate calls and inquiries, manage scheduling and documentation, and assist with invoicing and basic reporting while collaborating with field teams and vendors to ensure timely project completion. The role requires strong communication, organizational skills, and experience in administrative roles within home services.

Qualifications

• Experience in office management or administrative roles, preferably in construction, home services, or similar industries.
• Strong communication and customer service skills.
• Ability to manage scheduling, appointments, and documentation.
• Familiar with office equipment and basic computer tools (email, spreadsheets).

Responsibilities

• Oversee daily office operations and support smooth business workflows.
• Coordinate incoming calls, emails, and inquiries to ensure prompt, professional responses.
• Manage scheduling, customer appointments, and installation timelines; maintain accurate records.
• Assist invoicing, job orders, and basic reporting; collaborate with field teams, vendors, and customers.

Skills

Communication

Admin support

Customer service

Office equipment

Tools

Scheduling software

Email

Spreadsheets

Job description

Company Description

Express Windows Inc. is Western New York’s trusted provider of replacement windows, entry doors, storm doors, and siding for residential customers. The company serves Buffalo, Amherst, Hamburg, Tonawanda, North Tonawanda, Niagara Falls, and nearby communities with high-quality products and professional installation. Express Windows Inc. is committed to delivering a fast, easy, and affordable experience from initial estimate through project completion. The team focuses on exceptional customer service and long-term customer relationships. Potential team members join a company that values reliability, craftsmanship, and a positive experience for every homeowner.

Role Description

The Office Manager is a full-time, on-site role based in Buffalo, NY, responsible for overseeing daily office operations and supporting smooth business workflows. This role manages scheduling, organizes customer appointments and installation timelines, and maintains accurate records, files, and documentation. The Office Manager coordinates incoming calls, emails, and inquiries, ensuring prompt and professional responses and positive customer experiences. Day-to-day tasks include overseeing office equipment and supplies, supporting leadership with administrative tasks, and assisting with invoicing, job orders, and basic reporting. The role also involves collaborating with field teams, vendors, and customers to ensure efficient communication and efficient completion of projects.

Qualifications

• Candidates should possess strong Communication skills to interact effectively with customers, vendors, and internal teams.
• Candidates should possess Administrative Assistance and Office Administration skills to manage scheduling, documentation, and daily office workflows.
• Candidates should possess Customer Service skills to handle inquiries, resolve concerns, and support a positive customer experience.
• Candidates should possess familiarity with Office Equipment and basic computer tools (e.g., email, spreadsheets, scheduling software).
• Relevant qualifications include prior experience in office management or administrative roles, preferably in construction, home services, or similar industries.
• Additional beneficial qualifications include strong organizational abilities, attention to detail, time management skills, and reliability in a fast-paced environment.