Office Manager

Catholic Health; Bay Shore (NY); On-site; USD 52,000 - 78,000; Full time

Job summary

Catholic Health is seeking an Office Manager to oversee operations of a physician medical practice in the ambulatory setting. The role coordinates Finance, Administrative, Compliance, Revenue Cycle, IT and HR functions to maintain PCMH standards when applicable.

The Office Manager will ensure timely patient access, improve workflow efficiency, and maintain rigorous privacy and HR processes while supporting staff development and performance.

Qualifications

• High school diploma or GED; 5+ years of experience allowed in lieu of a degree.
• 3+ years administrative/clinic management experience; budgeting and operations knowledge.
• Specialized knowledge of HIPAA, privacy practices, and office workflows.

Responsibilities

• Provide a positive patient experience with timely appointments and clear communications.
• Improve workflow efficiency using technology and team-based care coordination.
• Communicate operational updates to physicians and staff regarding policies and procedures.
• Assign staff tasks to ensure calls are answered, messages recorded, and routed appropriately.
• Serve as HIPAA Privacy Officer and ensure privacy training compliance.
• Achieve EPIC Super User status for efficient system use.
• Collaborate with HR for staffing, interviewing and onboarding.
• Communicate HR policies and procedures consistently across the practice.

Skills

Administrative experience

Clinic management

HIPAA compliance

Staff coordination

Education

High school diploma or GED

Associate degree in Healthcare or Business Administration

Bachelor’s degree preferred

Tools

EPIC EHR

Job description

Overview

The Office Manager role is to organize, monitor and control the business operations of the Physician Medical Practice and provide overall administration and coordination of department activities and programs, such as, Finance, Administrative, Compliance, Revenue Cycle, Technical/IT and Human Resources in the ambulatory setting. Responsible for maintaining standards of PCMH accreditation for medical office if applicable.

Responsibilities

• Provide a positive patient experience by ensuring patients receive timely appointments, have easy access to information, and have clear communication with providers.
• Improve workflow efficiency to improve how work is completed by utilizing technology and how patient care is shared within the team.
• Communicate to Physician and staff all informational updates pertaining to operations, policies & procedures.
• Assign staff to appropriate task to ensure medical practice calls are promptly answered, screened, and messages are accurately recorded and distribute to appropriate personnel.
• Serves as the HIPAA Privacy Officer for the Practice and is responsible for ensuring all staff complete required Healthstream training in a timely manner and is accountable for the timely reporting of all suspected privacy breaches to the Physician Enterprise Privacy Officer
• Manager required to achieve EPIC Super User status.
• Collaborate with the Human Resources team for interviewing and selecting staff for Medical Practice.
• Assist with new employee onboarding process and scheduling of new employee orientation.
• Communicate HR policies and procedures on a continual and constant basis.

Qualifications

• High school diploma or GED with concentration of courses in Secretarial Science, Associates Degree in Healthcare or Business Administration required. Bachelor's Degree preferred. In lieu of degree minimum 5 years of experience required.
• At least 3 years administrative /clinic management experience; competence in applying general operational and personnel practices, accounting /budgeting principles and coordination of clinic administrative functions.

Salary Range

USD $32.75 - USD $49.12 /Yr.

This range serves as a good faith estimate and actual pay will encompass a number of factors, including a candidate's qualifications, skills, competencies, and experience and position location. The salary range or rate listed does not include any bonuses/incentive, differential pay or other forms of compensation that may be applicable to this job and it does not include the value of benefits.

Benefits

At Catholic Health, we believe in a people-first approach. In addition to the estimated base pay provided, Catholic Health offers generous benefits packages, generous tuition assistance, a defined benefit pension plan, and a culture that supports professional and educational growth.