Office Manager

Catholic Health Services; New York (NY); On-site; USD 78,000 - 116,000; Full time

Benefits offered by this job

Tuition assistance

Defined benefit pension plan

Generous benefits package

Professional growth culture

Job summary

Catholic Health is seeking an Office Manager to organize and oversee the business operations of a Physician Medical Practice in New York. The role coordinates finance, administration, compliance, revenue cycle, IT, and HR in an ambulatory setting.

You will maintain PCMH accreditation standards, support staff onboarding, and drive efficient patient flow while ensuring privacy and policy compliance across departments.

Qualifications

• High school diploma or GED; degree preferred.
• At least 5 years of experience if no degree.
• 3+ years in administrative/clinic management.

Responsibilities

• Ensure timely patient appointments and accessible information.
• Improve workflow efficiency through technology and team coordination.
• Communicate updates on operations, policies, and procedures.
• Assign staff to tasks to ensure prompt call handling and proper record keeping.
• Serve as HIPAA Privacy Officer and oversee required training and breach reporting.
• Achieve EPIC Super User status to support the practice.
• Collaborate with HR for staff recruiting and onboarding.
• Communicate HR policies and procedures continually.

Skills

Administrative management

Clinic operations

Budgeting

Education

Bachelor's degree in Healthcare Administration

Associates Degree in Healthcare or Business Administration

Tools

EPIC EHR

Job description

Overview

The Office Manager role is to organize, monitor and control the business operations of the Physician Medical Practice and provide overall administration and coordination of department activities and programs, such as, Finance, Administrative, Compliance, Revenue Cycle, Technical/IT and Human Resources in the ambulatory setting. Responsible for maintaining standards of PCMH accreditation for medical office if applicable.

Job Details

Responsibilities

• Provide a positive patient experience by ensuring patients receive timely appointments, have easy access to information, and have clear communication with providers.
• Improve workflow efficiency to improve how work is completed by utilizing technology and how patient care is shared within the team.
• Communicate to Physician and staff all informational updates pertaining to operations, policies & procedures.
• Assign staff to appropriate task to ensure medical practice calls are promptly answered, screened, and messages are accurately recorded and distribute to appropriate personnel.
• Serves as the HIPAA Privacy Officer for the Practice and is responsible for ensuring all staff complete required Healthstream training in a timely manner and is accountable for the timely reporting of all suspected privacy breaches to the Physician Enterprise Privacy Officer
• Manager required to achieve EPIC Super User status.
• Collaborate with the Human Resources team for interviewing and selecting staff for Medical Practice.
• Assist with new employee onboarding process and scheduling of new employee orientation.
• Communicate HR policies and procedures on a continual and constant basis.

Qualifications

• High school diploma or GED with concentration of courses in Secretarial Science, Associates Degree in Healthcare or Business Administration required. Bachelor’s Degree preferred. In lieu of degree minimum 5 years of experience required.
• At least 3 years administrative /clinic management experience; competence in applying general operational and personnel practices, accounting /budgeting principles and coordination of clinic administrative functions.

Salary Range

USD $77,551.00 - USD $116,337.00 /Yr.

This range serves as a good faith estimate and actual pay will encompass a number of factors, including a candidate’s qualifications, skills, competencies, and experience and position location. The salary range or rate listed does not include any bonuses/incentive, differential pay or other forms of compensation that may be applicable to this job and it does not include the value of benefits.

At Catholic Health, we believe in a people-first approach. In addition to the estimated base pay provided, Catholic Health offers generous benefits packages, generous tuition assistance, a defined benefit pension plan, and a culture that supports professional and educational growth.