Office Manager

US Oral Surgery Management; Albuquerque (NM); On-site; USD 60,000 - 75,000; Full time

Job summary

US Oral Surgery Management is seeking an Office Manager to lead daily operations at the Albuquerque location. You will drive financial performance, oversee staff, and ensure policy compliance while delivering high-quality patient care.

As a key member of the practice leadership, you will coordinate scheduling, credentialing, and revenue cycle activities, while fostering a positive, compliant, and efficient environment for clinicians and patients alike.

Qualifications

• Outstanding verbal and written communication and collaboration skills with Surgeons and/or Medical Doctors.
• Thinks and acts strategically while driving a high level of accountability to direct reports.
• Leads with integrity and respect while effectively managing the performance of their team.
• Manages performance for all practices assigned through influence and direct report relationships.
• Applies a growth mindset in day-to-day responsibilities.
• Demonstrates ability to deliver measurable results and sound business decisions.
• Proven ability to build a high performing team.
• Excellent patient/customer service and multi-tasking skills.
• Able to drive efficiencies and project completion.
• Experience with metrics and KPIs driving growth.

Responsibilities

• Achieves Practice financial objectives for revenue, expenses and profit performance within assigned Practice(s).
• Manages fiscal reporting procedures in compliance with company policies (Payer Relations, Credentialing, Revenue Cycle Management, AR/AP, Inventory).
• Drives patient care, practice efficiency and productivity through scheduling, outreach, and process optimization.
• Maintains communication with Surgeons on KPIs and performance metrics.
• Leads performance management for non-clinical and clinical staff, including rewards and disciplinary actions.
• Supervises all practice employees and promotes a positive work environment.
• Ensures staffing coverage and trains new/existing employees; manages timekeeping and overtime.
• Assesses talent, provides coaching and feedback to develop staff.
• Manages supplies, instruments, and equipment; ensures clinics are stocked.
• Oversees licensure and continuing education compliance for doctors and assistants.
• Leads compliance with Federal/State laws, OSHA, HIPAA, Nitrous, I-9, Harassment policies; maintains confidentiality.
• Performs other related duties as assigned.

Skills

Verbal communication

Written communication

Collaboration with Surgeons/MDs

Strategic thinking

Accountability

Growth mindset

Education

Associate degree preferred

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Cottonwood Oral Surgery9674 Eagle Ranch Road NW Suite 1, Albuquerque, New Mexico 87114POSITION PURPOSE:The Office Manager leads the overall Practice operations and drives outstanding patient care within assigned Location(s), including but not limited to the successful execution of the financial business plan, overseeing all talent development, training and facility maintenance objectives. Ensures compliance, bottom line profit margin, succession planning, best practice execution, referral development and talent management to build a highly efficient and profitable Practice. Ensures all USOSM’s standards are adhered to and executed consistent with company direction.PRINCIPAL RESPONSIBILITIES AND DUTIES:Achieves Practice financial objectives for revenue, expenses and profit performance, within assigned Practice(s) and assists with developing and driving respective growth budgets via support of Marketing initiativesEnsures the maintenance of fiscal reporting procedures within the Practice are in full compliance with established company policies including but not limited to, Payer Relations, Credentialing, Revenue Cycle Management, Accounts Receivables / Payables, and Inventory ManagementDrives outstanding Patient care, Practice efficiency and productivity through ad hoc projects and all company Business essentials including but not limited to Strategic Scheduling, Leading Reach, Staging Process, Insurance Verification, Treatment and PlanningEnsures effective communication with Surgeons on key performance metrics including leading and lagging indicators of the Practice’s financial performance as well as the process needs of the PracticeLeads the execution of all performance management processes for non-clinical and clinical employees in the Practice to include rewards and recognition, fostering positive morale, conflict resolution and disciplinary procedures, up to and including termination of employmentSupervises all Practice non-clinical and clinical employees while promoting a positive working environment that is aligned with the company’s POWER values and in conjunction with the Practice’s vision and missionEnsures appropriate staffing coverage for the Practice, training new and existing employees in all processes, policies and procedures and oversees all aspects of employee timekeeping including over time management.Assess talent at all levels within the Practice, provide ongoing coaching, training and feedback to develop the best talent in the industryManages all appropriate level of supplies to budget, instruments and equipment; verifies all treatment rooms are fully stocked and contain proper equipment to ensure an outstanding Patient experienceOversees and maintains licensure requirements for Doctors and Surgical Assistants to ensure all clinical employees complete all required yearly continuing education hours to maintain licensure requirementsLeads all aspects of compliance including Federal and State law, OSHA, HIPPA, Nitrous, I-9 Verification, Anti-Harassment as well as maintains a high level of confidentiality with extremely sensitive informationPerforms other related duties as assignedMINIMUM QUALIFICATIONSBasic Knowledge & Competencies:Outstanding verbal and written communication and collaboration skills with Surgeons and or Medical DoctorsThinks and acts strategically while driving a high level of accountability to direct reportsLeads with Integrity and Respect while effectively managing the performance of her / his teamManages performance for all Practice(s) assigned through influence and direct report relationshipsApplies a Growth Mindset in all aspects of day-to-day responsibilitiesEstablishes a track record of delivering measurable results and making sound business decisionsProven ability to create a high performing teamExcellent Patient / Customer Service and multi-tasking skillsAbility to work through projects and drive out efficienciesHigh experience in metric and key performance indicators that create 8%+ in compounded annual growthStrong attention to details and high level of accuracy while maintaining short deadlinesWell experienced in Microsoft Outlook, PowerPoint, Excel, and WordPrevious Experience/Education:Associate degree preferred or related years of professional leadership working experience2+ years of operational leadership experience, experience within the dental and or healthcare industry is preferredPHYSICAL REQUIREMENTSWorking conditions are normal for an office environmentFrequent use of hands to manipulate the keyboard, telephone, files and other equipmentAbility to lift up to 10 pounds