OFFICE LEAD

Resource Connections of Oregon; Salem (OR); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Vacation Leave

401(k) & matching

Wellness Benefit

Life Insurance

Job summary

RCOregon is seeking an Office Lead to supervise a small team across two offices and provide leadership in daily operations. The role involves in-person staff and client meetings, QA support for data entry, and maintaining state and agency records with careful attention to accuracy.

The ideal candidate brings strong organization, clear communication, and the ability to build trust with staff and stakeholders.

Qualifications

• At least 18 years old with 2+ years in an office environment.
• Proficient in word processing and accurate typing.
• Highly organized with strong attention to detail and record-keeping habits.
• Able to communicate clearly with staff, clients and stakeholders.
• Must pass a Criminal History Check and have a valid driver’s license.

Responsibilities

• Train, mentor and supervise a small team across 2 offices.
• Be present for in-person meetings with staff and customers.
• Provide QA guidance on data entry and procedures.
• Record data and store documentation in state/agency systems.
• Monitor office needs and request purchases as needed.
• Serve on Leadership Team and liaise between Office Team and Management.
• Provide back-up support when team members are absent.

Skills

Word processing

Typing accuracy

Organization

Record keeping

Communication

Criminal history check

Driver's license

Interpersonal skills

Mentoring

Education

Bachelor's degree (preferred)

Tools

Digital filing systems

Job description

You know your way around an office and computers. You are a problem solver and an organizer, so people naturally look to your example, and trust you. You are willing to do your research, because you like to know rules and processes. You are a good communicator and give clear instructions. Coworkers see you as dependable, reliable and consistent. You know how to encourage and motivate others.You have an eye for detail and a commitment to accuracy. You desire to have a job that is both challenging and fulfilling in that you know that the outcome of what you are doing can make a difference in someone living their best life. Want to play a role in Turning Dreams into Achievements?You may be our next Office Lead!Key tasks of the Office Lead:Train, mentor and supervise a small team across 2 offices.Be present and available for in-person meetings with staff and customers.Provide technical assistance to team members regarding agency, state and federal requirements.Provide Quality Assurance guidance and support related to data entry and operational procedures.Record data and store documentation in state and agency data systems.Monitor the needs of the office and request purchases as needed.Serve as a member of the Leadership Team and participate in leadership meetings.Serve as the liaison between the Office Team and Management.Assist with special projects and storage of information as needed.Aware of all Office Team roles and able to provide back-up supports when team members are absent.What does the job look like?Full-timeMonday to Friday day shiftsOffice hours 8am-4:30pmAll work should take place in, or about, the office, including typical office noise, activity and light levels.Office space may be shared with at least one coworker.Regular travel to other offices and community settings will be required.Exposure to weather conditions throughout all four seasons.Will need to transport laptop and other work-related materials.What can you expect from us?A supportive and flexible work environment.The resources, equipment and materials needed to do the job and do it well.A commitment to manageable workloads.An accessible workspace.Competitive wages and benefits package.Benefits:Sick LeaveVacation LeaveHoliday LeavePersonal DayHealth InsuranceDental InsuranceVision InsuranceWellness BenefitLife InsuranceLong-term Disability InsuranceAccess to a Flexible Spending Account401(k) & 401(k) matchingEmployee Assistance ProgramTo apply:Please go to www.rcoregon.org and click the \"RCO Jobs\" link at the bottom of the page. All applicants must submit a resume and a cover letter (we actually read them and consider them in our decision-making process).Wondering if you might be the Office Lead we are looking for?We are looking for someone with these skills and qualifications:Required Qualifications:Education & ExperienceAt least 18 years of age.At least 2 years of experience in an office environment.Knowledge, Skills and AbilitiesDemonstrated knowledge of basic word processing tasks.Able to type and file with an exceptional level of accuracy.Highly organized and strong attention to detail.Able to maintain accurate and complete records.Able to develop trust and rapport through in-person meetings and contacts with customers, staff and stakeholders.Able to communicate clearly and respectfully with individuals with intellectual/developmental disabilities, families, service providers and the general public.Able to remain calm when clients become anxious or experience challenging behavior.Able to maintain confidential information.Able to work under stress and able to multitask.Able to manage time independently and work without direct supervision.Able to pass a Criminal History Check, meeting the State’s requirements.Possess a valid driver’s license, reliable transportation, and maintenance of a good driving record.Must be able to frequently drive personal vehicle for extensive local and in-state travel, as well as occasional out of state travel.Able to lift 10 lbs.Preferred Qualifications:A bachelor’s degree in any field.Experience with digital filing systems.Supervisory experience.Working knowledge of the service delivery system designed to support persons with intellectual/developmental disabilities and their families in the state of Oregon, including experience in state of Oregon data systems.General knowledge of interviewing techniques.