Office & Facilities Manager - Multi-Site

XCORP AvalonBay Communities Inc.; Virginia Beach (VA); On-site; USD 60,000 - 101,000; Full time

Benefits offered by this job

Health, dental and vision benefits

401(k) with company match

Paid vacation & holidays

Tuition reimbursement

Employee stock purchase plan

Job summary

AvalonBay Communities, Inc. is seeking an Office Manager of Facilities and Mailroom to oversee daily operations of Customer Care Centers in Virginia Beach, VA and San Antonio, TX.

The role emphasizes facilities management, mail services, vendor oversight, and staff leadership. The candidate will ensure efficient office processes, maintain security and housekeeping, and drive improvements in operations while supporting a positive workplace experience for associates.

Qualifications

• High school diploma or GED required.
• Minimum of three years of experience in residential or commercial property management, office operations, facilities management, or related area.
• Experience leading or supervising employees.
• Experience managing vendor relationships, service contracts, and building operations preferred.
• Experience in a multi-site environment is a plus.

Responsibilities

• Manage day-to-day operations of Customer Care Centers (Virginia Beach & San Antonio).
• Serve as primary contact for landlord and facility-related matters.
• Oversee relationships with vendors and service providers (office equipment, contracts).
• Ensure efficient operation of office processes and administrative functions.
• Coordinate workplace services and orient new associates to facilities and services.
• Manage mailroom operations (incoming/outbound mail, shipping, returns).
• Ensure compliance with postal regulations and internal mail policies.
• Monitor inventory levels of office and shipping supplies.
• Track postage usage and generate mail/shipping reports and KPIs.
• Identify process improvements and automation opportunities to boost efficiency.
• Lead and support office staff and foster a positive work environment.
• Perform additional duties and special projects as assigned.

Skills

Leadership

Organizational skills

Time management

Communication

Attention to detail

Problem solving

Data analysis

Multi-tasking

Customer focus

Relationship building

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

AvalonBay Communities, Inc. is seeking an Office Manager of Facilities and Mailroom to oversee daily operations of Customer Care Centers in Virginia Beach, VA and San Antonio, TX.

The role emphasizes facilities management, mail services, vendor oversight, and staff leadership. The candidate will ensure efficient office processes, maintain security and housekeeping, and drive improvements in operations while supporting a positive workplace experience for associates.