Office Experience Coordinator

Integrity; Cedar Falls (IA); On-site; USD 34,000 - 52,000; Full time

Job summary

Integrity, LLC is a leading independent distributor of life, health and wealth insurance products with a strong insurtech focus. The Office Support Coordinator will make a positive first impression by answering calls and greeting guests, directing them to the right staff, and supporting clerical tasks.

Based in a fast-growing environment, the role emphasizes teamwork, reliability, and proactive office management.

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service or receptionist experience.
• Excellent verbal and written communication.
• Professional and friendly demeanor with strong customer service.
• Ability to operate telephone systems and basic troubleshooting.
• Proficient in MS Office, Outlook, Teams, and calendars.
• Ability to work independently and adapt to varying call volumes.

Responsibilities

• Answer all incoming phone calls within 3 rings and route to appropriate staff.
• Greet all incoming guests, creating a positive impression.
• Maintain the office calendar and coordinate events/appointments.
• Process daily outgoing mail and agent supply orders.
• Maintain office/kitchen supplies and order as needed.
• Perform administrative agent relations tasks and data entry.
• Keep front desk, mail room, conference room, and office neat and organized.
• Regular and predictable attendance is required.
• Assist with other clerical projects as needed.

Skills

Verbal and written communication

Customer service

Professional demeanor

Operate telephone systems

Independent work

Education

High school diploma

1 year customer service/receptionist experience

Tools

MS Office

Outlook

Teams

Calendar features

Job description

Integrity, LLC is a leading independent distributor of life, health and wealth insurance products with a strong insurtech focus. The Office Support Coordinator will make a positive first impression by answering calls and greeting guests, directing them to the right staff, and supporting clerical tasks.

Based in a fast-growing environment, the role emphasizes teamwork, reliability, and proactive office management.