Office Coordinator - Wound Care

Rutherford Regional Health Systems; Rutherfordton (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid time off (PTO)

401(k) retirement plan

Wellness programs

Professional development

Travel discounts

Job summary

Rutherford Regional Health System is seeking an Office Coordinator to deliver exemplary patient service and manage front-desk operations at the Wound Care & Hyperbaric Center in Rutherfordton, NC.

You will handle scheduling, registrations, referrals, records, and financial support while maintaining strict confidentiality and collaborating with clinical staff to ensure seamless patient care. This full-time on-site role emphasizes organization, communication, and teamwork.

Qualifications

• High school diploma or equivalent required.
• Current CPR certification required.
• Minimum of two years of medical office or healthcare administrative experience preferred.
• Proficiency in Microsoft Office, including word processing, databases, and spreadsheets, with the ability to learn and navigate hospital computer systems.
• Excellent organizational, multitasking, and time-management skills, with strong attention to detail and accuracy.
• Excellent verbal and written communication skills, with a professional, courteous, and patient-focused approach.
• Ability to maintain patient confidentiality, manage sensitive medical documentation, and work effectively in a fast-paced clinical environment.

Responsibilities

• Deliver professional, compassionate service to patients, families, physicians, and visitors while managing calls, reception duties, inquiries, and follow-up.
• Coordinate patient scheduling, registration, referrals, insurance verification, and records.
• Maintain accurate medical records and patient confidentiality per HIPAA and hospital policies.
• Facilitate communication and collaboration across wound care providers, referring physicians, and hospital departments.
• Support billing, insurance verification, and financial counseling as directed.

Skills

Organizational skills

Multitasking

Time management

Communication skills

Microsoft Office

Education

High school diploma

CPR certification

Tools

Hospital computer systems

Microsoft Office Suite

Job description

Your Experience Matters

Rutherford Regional Health System is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As the Office Coordinator joining our team, you'll embrace a vital mission dedicated to making communities healthier.®

Join Rutherford Regional Health System on this meaningful journey, where your skills, compassion, and dedication will make a lasting difference in the lives of our patients and the communities we serve.

More About Our Team

Join our team of dedicated healthcare professionals at Rutherford Regional Health System - Wound Care & Hyperbaric Center, where we are committed to providing compassionate, personalized, and high-quality wound care in a welcoming environment. Our team of providers, nurses, and technicians has specialized training in wound care management and works closely with patients to identify the underlying causes of their wounds and develop individualized treatment plans focused on promoting healing, improving quality of life, and achieving positive patient outcomes.

How You'll Contribute

As the Office Coordinator, you will excel by:

• Delivering Exceptional Patient Service: Providing professional, compassionate, and courteous service to patients, families, physicians, and visitors while managing phone calls, reception duties, inquiries, and follow-up.
• Coordinating Patient Scheduling, Registration, and Referrals: Managing appointments, registering patients, verifying insurance coverage, tracking referrals, obtaining outside medical records, and coordinating timely follow-up with providers and clinical staff.
• Maintaining Accurate Medical Records and Patient Confidentiality: Ensuring patient charts, clinical documentation, surgical and diagnostic records, and correspondence are complete, organized, and maintained in accordance with HIPAA and hospital policies.
• Facilitating Communication and Team Collaboration: Working closely with wound care providers, referring physicians, clinical staff, and hospital departments to promote timely information sharing, continuity of care, and efficient clinic operations.
• Managing Patient Accounts, Insurance, and Billing Support: Accurately entering patient information, tracking charges, supporting insurance verification, billing, reimbursement, and denial follow-up, and assisting with financial counseling as directed.
• Supporting Financial Reporting and Administrative Functions: Preparing and maintaining accurate data, daily and monthly charge summaries, invoices, financial reports, correspondence, and other essential administrative documentation.
• Maintaining Efficient Clinic Operations and Problem-Solving: Prioritizing competing responsibilities, managing schedules and office resources, maintaining organized records, using hospital computer systems and Microsoft Office, and resolving routine administrative issues while escalating concerns appropriately.
• Contributing to Quality Improvement and Program Growth: Participating in staff meetings, maintaining meeting minutes, supporting quality improvement initiatives, tracking referrals and program inquiries, assisting with outreach activities, and recommending process improvements to enhance efficiency and patient satisfaction.

Schedule: Full-Time; Days. Monday-Thursday, 7:45 AM - 4:30 PM, Friday 7:45 AM - 1:00 PM.

Why join us

We Believe That Investing In Our Employees Is The First Step To Providing Excellent Patient Care. In Addition To Your Base Compensation, This Position Also Offers

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.
• Free travel and entertainment discount program to ensure you enjoy your time away from work.

What We're Looking For

• High school diploma or equivalent required.
• Current CPR certification required.
• Minimum of two years of medical office or healthcare administrative experience preferred.
• Additional education or training in medical billing, coding, or medical records preferred; medical transcription experience is a plus.
• Proficiency in Microsoft Office, including word processing, databases, and spreadsheets, with the ability to learn and navigate hospital computer systems.
• Excellent organizational, multitasking, and time-management skills, with strong attention to detail and accuracy.
• Excellent verbal and written communication skills, with a professional, courteous, and patient-focused approach.
• Ability to maintain patient confidentiality, manage sensitive medical documentation, and work effectively in a fast-paced clinical environment, including prolonged periods of sitting and occasional light lifting.

More About Rutherford Regional Health System

Rutherford Regional Health System is a 143-bed acute care facility that has been offering exceptional care to Rutherford County for over 100 years. Offering a broad array of inpatient and outpatient care, Rutherford Regional is dedicated to providing patients with a full range of services to meet their healthcare needs. We provide our services in a caring, professional environment through the teamwork of our medical staff and employees.

EEOC Statement

"Rutherford Regional Health System is an Equal Opportunity Employer. Rutherford Regional Health System is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran