Office Coordinator (Physical Therapy)

Midwest Orthopaedics at RUSH; Aurora (IL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance.

Paid Time Off and Paid Holidays.

401(k) Savings Plan.

Tuition Reimbursement.

Quarterly bonuses.

Employee Assistance Program (EAP).

Job summary

Midwest Orthopaedics at Rush seeks a full-time Office Coordinator for the outpatient rehabilitation clinic in Aurora, IL. You will liaison between MOR and patients, clinicians, insurers and staff, ensuring smooth communication and exceptional service.

The role requires front desk experience, strong customer service, and proficiency with Microsoft Office, HIPAA compliance, and teamwork within a busy clinic environment.

Qualifications

• High school diploma or GED required.
• Front Desk experience, preferably in PT clinic.
• Strong customer service skills and teamwork.

Responsibilities

• Greet patients, answer phones, schedule appointments and handle verifications.
• Maintain inventory of supplies and ensure clinic efficiency.
• Protect patient confidentiality per HIPAA guidelines.
• Keep clinic clean and safe, process documents for physicians.
• Answer inquiries, reschedule appointments, and support daily operations.
• Coordinate communications between patients, clinicians, insurance and attorneys.

Skills

Front Desk

Customer service

Team player

Leadership

Microsoft Office

HIPAA awareness

Interpersonal skills

Education

High school diploma or GED

Tools

Office equipment

Job description

It’s the people that make the difference. Are you ready to make your impact?
Midwest Orthopaedics at Rush is nationally recognized as a leader in comprehensive orthopedic services. The Orthopedic Program at Rush University Medical Center is ranked Top 10 in Orthopedics by U.S. News and World Report. Founded in 2003, MOR is comprised of internationally-renowned Orthopedic and Spine surgeons who pioneer the latest advances in technology and surgical techniques to improve the lives and activity levels of patients around the world. MOR doctors are the official team physicians for the Chicago White Sox, Chicago Bulls, Chicago Stars, Joffrey Ballet and DePaul University Athletics.

Ready to join? We are looking for a full-time Office Coordinator to join our rehabilitation team. This position will be based at the outpatient rehabilitation clinic located in Aurora, IL. The Office Coordinator serves as the liaison between MOR and our patients. The individual facilitates communication with patients, clinicians, physicians, insurance companies, the billing department and work comp adjusters. The individual must provide professional, friendly and compassionate service to all patients and staff.

Essential Duties and Responsibilities

• Professionally greets patients, answering phones, scheduling appointments, completing administrative processing (authorizations and verifications) and reports and recordkeeping.
• Maintain an appropriate inventory level of supplies as needed to efficiently aide in the treatment of patients and maintain efficient office duties.
• Maintains patient confidentiality with regard to medical records per company policies and procedures and assures compliance with all HIPAA guidelines.
• Assures cleanliness and safety of the clinic.
• Timely processing, distribution, and tracking of all documentation to physicians for signature.
• Attend to all incoming calls in a helpful manner.
• Respond to client inquiries and needs in a polite and timely manner.
• Handle cancellations and assist with rescheduling appointments.
• Effectively use and maintain office equipment.
• Managing the communication of patient progress to physicians, nurse case managers, adjusters and attorneys via fax, email or phone.
• Supporting the Facility Manager with daily operations of the clinic.
• Other responsibilities as assigned.

Education and/or Experience

• Minimum of a high school diploma or GED required.
• Front Desk knowledge and experience required, preferably in PT clinic.
• Strong background in providing excellent customer service skills.
• Proficient with Microsoft Office.
• Knowledge of healthcare insurance benefits and coverage preferred.
• Work well in a team atmosphere and have a strong sense of leadership skills.
• Enjoy interacting with people.

What’s in it for you? MOR offers their employees a comprehensive compensation and benefits package.

Pay Range: $23.00 per hour. Compensation at MOR is determined by many factors, which may include but are not limited to, job-related skills and level of experience, education, certifications, geographic location, market data and internal equity. Base pay is only a portion of the total rewards package.

• Medical, Dental and Vision Insurance.
• Paid Time Off and Paid Holidays.
• Company-paid life and long-term disability insurance.
• Voluntary life, AD&D, and short-term disability insurance.
• Critical Illness and Accident Insurance.
• 401(k) Savings Plan.
• 401(k) Employer Contribution.
• Pet Insurance.
• Employee Assistance Program (EAP).
• Tax-Advantaged Accounts (FSA, HSA, Dependent Care FSA).
• HSA Employer Contribution (when enrolled in a HDHP).
• Tuition Reimbursement.
• Eligible for quaterly bonuses.
• Excellent working relationship with prestigious group of physicians in Orthopedics in the US and #1 in Illinois and Indiana.

Our employees make the difference in our patients’ lives, and we value their contributions. Midwest Orthopaedics at Rush offers a comprehensive compensation and benefits package and an opportunity to grow and develop your career with an industry leader. Come see what we’re all about. Equal Employer Opportunity.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.