Office Coordinator Full time Days - Job ID:221617

Florida Physician Group Inc; Florida; On-site; USD 36,000 - 54,000; Full time

Job summary

Florida Physician Group is seeking an Office Coordinator for FPG Surgical Services in Hialeah, FL. You will function as a key member of the administration team, handling daily practice tasks and supporting the Practice Manager.

The role emphasizes surgical scheduling, patient communication, billing processes, and coordination with front desk staff. Bilingual English/Spanish is preferred to enhance patient service.

Qualifications

• High School Diploma or equivalent.
• Experience with Athena.
• 3+ years' experience as a Medical Secretary.

Responsibilities

• Primary responsible for Surgical Scheduling.
• Organizes and schedules the workflow, assuring maximum use of OR time
• Provides superior customer service to internal and external Physicians and patients
• Communicates pre-procedure information to patient (date, arrival time, instructions)
• Collects copay, coinsurance and deductible for surgeries and procedures
• Obtains insurance authorization for all procedures and surgeries
• Posts all Provider charges related to Hospitals
• Assists Practice Manager with office operations and staff training
• Obtains prior authorizations and/or insurance referrals as needed
• Works with front desk to meet copay and balance targets
• Performs tasks in EMR buckets and related duties as directed
• Monitors clinical inbox and ensures tasks are completed

Skills

Customer service

Communication skills

Microsoft Office

Education

High School Diploma or equivalent

Tools

Athena EMR

Job description

Florida Physician Group

Office Coordinator

FPG Surgical Services Specialist Hialeah

777 E 25th Street # 420

Hialeah, Florida 33013

Position Summary

• This position is to function as a member of the administration team and completes assigned daily practice tasks to ensure smooth day to day operations in the FPG physician practice.
• The Office Coordinator backs up the Practice Manager and assists with all practice and administrative operations and takes on special projects in the office as assigned.
• Must maintain a professional, positive manner when talking with patients in-person, over the phone or via email.

Key Responsibilities

• Primary responsible for Surgical Scheduling
• Organizes and schedules the workflow, assuring maximum use of OR time
• Provides superior customer service to internal and external Physicians and patients
• Communicates pre-procedure information to patient which may include date of procedure; arrival time; pre-procedure instructions (medication instructions, arrival instructions, directions to hospital, pre-admission instructions answer patient questions regarding procedure)
• Collect's the copay, coinsurance and deductible for surgeries and procedures
• Obtains insurance authorization of all procedures and surgeries
• Charge post's all Provider charges related to the Hospitals
• The Scheduler will take on different and/or additional responsibilities as needed and deemed necessary by the Practice Manager.
• Provides a high level of customer service to all new and existing patients of the practice.
• Responsible to assist the Practice Manager with all practice operations
• Responsible to ensure new staff are trained and ready to work at the front desk.
• Responsible to obtain prior authorizations and/or insurance referrals as per practice need.
• Ensures all daily tasks are completed and that someone is always responsible to perform pre- visit planning.
• Works with Practice Manager to coordinate staff Schedules.
• Runs daily/weekly huddles in absence of Manager.
• Assists practice administrative and clinical staff with operational needs.
• Assist as requested with quality measures by way of appointment booking or list management.
• Responsible to place orders for administrative supplies as needed.
• Works with front desk staff who are not meeting copay and prior balance collection targets.
• Follows up with providers on missing slip and creates claims in Athena.
• Responsible to work assigned revenue cycle buckets as directed.
• Performs work in EMR buckets as directed and per practice need.
• Monitor clinical inbox buckets to ensure they are being worked.
• Must be able to work independently with little supervision.
• Adheres to FPG policies.
• Always uses discretion to ensure patient confidentiality.
• Performs other duties as requested.

Skills

• Strong customer service excellence
• Excellent communication and interpersonal skills Bilingual English/Spanish preferred
• Microsoft Office, Word, Excel, and, and outlook.

Education & Experience

• High School Diploma or equivalent
• Experience with Athena
• 3+years'experience as a Medical Secretary