Hospital Transfer Coordinator

Visa Hunt; Arkansas; Hybrid; AUD 91,000 - 126,000; Full time

Job summary

Cleveland Clinic Health System is seeking a Hospital Transfer Coordinator to facilitate patient transfers from internal and external facilities. You will work remotely, providing patient-centric coordination from 10:00pm to 6:30am, with every other weekend and holiday requirements.

You will collaborate with care teams to optimize bed availability, ensure data accuracy in electronic systems, and support rapid transfers while upholding HIPAA and patient rights.

Qualifications

• Associate's Degree or equivalent clinical experience required.
• Knowledge of medical terminology and hospital admission systems.
• Strong customer service and bedside communication skills.

Responsibilities

• Coordinate transfer of patients from internal and external facilities.
• Obtain necessary information to initiate patient transfers.
• Coordinate referrals to appropriate medical services as needed.
• Connect referring parties with accepting Cleveland Clinic provider to determine transfer appropriateness.
• Maintain 24/7 systems to maximize bed capacity and patient flow.
• Collaborate with bed management and patient flow teams to optimize placements.
• Coordinate with ambulance services for patient transport.
• Ensure HIPAA compliance and uphold patient rights.

Skills

Medical terminology

Bed management systems

Customer service

Typing 35 WPM

Education

Associate's Degree

High School Diploma/GED

Bachelor's Degree

EMT-B

EMT-P

LPN

Tools

Microsoft Word

Excel

EPIC

Job description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Hospital Transfer Coordinator

Location

Cleveland

Facility

Remote Location

Department

Main Campus Transfer Center-Medical Operations

Job Code

B99928

Shift

Nights

Schedule

10:00pm-6:30am

Job Summary

Job Details

Applicants must reside in Northeast Ohio

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Hospital Transfer Coordinator, fulfilling this goal starts in the office, where you will facilitate the transfer of patients from internal and external facilities into the Cleveland Clinic Health System. You will work collaboratively with fellow caregivers to optimize patient placement to maximize enterprise capacity.

This is a remote role. A caregiver in this position works 10:00pm to 6:30am with requirements every other weekend and holiday.

A caregiver who excels in this role will:

• Serve as the initial point of contact from external and internal providers and obtain the necessary information to initiate patient transfers into the Cleveland Clinic Health System.

• Receive transfer requests from physicians, mid-level providers or representatives from internal and external facilities (e.g., demographic, insurance and clinical data).

• Coordinate referrals to appropriate medical service as needed for referred patient.

• Connect referring parties with accepting Cleveland Clinic provider to determine appropriateness of transfer.

• Perform follow up communication with Financial Counselors, Case Managers and nursing staff to help expedite transfers to the Cleveland Clinic Health system facility.

• Collaborate with Patient Flow Coordinators and Access RNs to determine availability of appropriate bed.

• Coordinate with ambulance providers to provide transportation within the Cleveland Clinic Health System.

• Actively participate in the maintenance of 24/7 daily systems to maximize patient flow and optimize bed capacity across the enterprise.

• Support centralized communications between referring and accepting provider services (e.g., preparing for and leading bed meetings, ensuring accuracy of electronic patient placement systems data, providing backup for patient placement discussions and decisions across the enterprise).

• Implement HIPPA privacy regulations and Patient Bill of Rights and act as a resource for others in the organization.

• Oversee emergency and electronic back-up methods and procedures to support patient flow.

• Meet regularly with Transfer Center team members to discuss, problem-solve, and develop mitigation strategies related to improvement of patient flow.

• Actively engage in daily implementation of strategic goals as they relate to capacity management, patient flow and department development.

• Interpret and support policies, procedures and safety standards to facilitate daily operations.

Minimum qualifications for the ideal future caregiver include:

• Associate's Degree and a strong clinical background with at least one year of relevant clinical experience as a Clinical Technician, EMT-B, Medical Assistant, LPN or RN OR High School Diploma/GED and two years of experience

• Knowledge of medical terminology

• Working knowledge of computerized hospital admission/bed management systems

• Strong customer service skills

Preferred qualifications for the ideal future caregiver include:

• Bachelor's Degree

• EMT-B, EMT-P or LPN Certifications

• One year of prior clinical experience

• Computer experience in Microsoft Word, Excel and EPIC

• Previous experience in a hospital admission or patient flow setting

• Typing speed of 35 WPM

Physical Requirements:

• Requires sitting for long periods of time, multitasking, manual dexterity to operate computers and normal or corrected vision.

• Requires working under stressful and emergency situations with the ability to maintain composure in any situation in order to provide superior customer service and ensure proper patient safety and placement.

• Must be able to perform multiple functions simultaneously without supervision and learn new practices promptly.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration:

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.