Office Coordinator and Client Relations

Sea Pointe Design and Remodel; Irvine (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Sea Pointe Design & Remodel is seeking a Director of First Impressions / Office Coordinator to warmly greet homeowners and turn inquiries into design consultations. You will keep the office, marketing, and culture running smoothly while managing CRM records and client communications.

Ideal candidates bring 5+ years in hospitality or client-facing roles, excellent calendar discipline, and strong communication skills.

Qualifications

• Must have 5+ years in hospitality, customer service, reception, office admin or a similar role.
• Comfortable with CRM software and Microsoft 365.
• Experience with JobTread or construction is a plus but not required.
• Detail-oriented with a clean calendar and accurate database.

Responsibilities

• Answer and route all incoming calls, so every caller feels taken care of.
• Schedule complimentary in-home design consultations for our Design Consultants.
• Follow up on every new inquiry by phone, text, and email.
• Assist past clients through the handyman/warranty process and coordinate with Production.
• Own our CRM and keep client and project information accurate.
• Scan completed job files and save on company server.
• Track weekly lead-status reports and update monthly Sales Report.
• Engage in local community groups through social media for Sea Pointe.
• Assist with booking, planning, and facilitating client workshops.
• Assist with quarterly All-Staff meetings setup and inventory.
• Support the President and sales leadership team as needed.
• Lead the Fun Committee and plan events; coordinate with admin for supplies.

Skills

Detail oriented

Proactive

Clear communicator

Customer service

Hospitality background

Tools

CRM software

Microsoft 365

JobTread (plus)

Job description

JOB SUMMARY

The First Voice Our Clients Hear

Every kitchen, bathroom, and whole-home remodel we build starts with a phone call, and in this job you're the one picking up. As our Director of First Impressions, you'll be the warm, organized person who turns a homeowner's first question into a booked design consultation. You'll also keep our office, our marketing and our company culture running smoothly. If you love people, get a kick out of a well-organized system, and are always looking for ways to make things 1% better, we'd love to meet you.

About Sea Pointe

Sea Pointe Design & Remodel is an award-winning residential Design-Build firm that has served Orange County homeowners for 40 years. We specialize in whole-home renovations, kitchens, bathrooms and additions. We're a close-knit team that takes both our craft and our culture seriously.

What You’ll Do

The primary responsibilities of the Office Coordinator & Client Relations role include but are not limited to the following:

Client Experience

• Answer and route all incoming calls, so every caller feels taken care of
• Schedule complimentary in-home design consultations for our Design Consultants
• Follow up promptly on every new inquiry by phone call, text, and email
• Assist past clients to through the handyman/warranty process and coordinate with the Production team
• Own our CRM and keep client and project information accurate and complete
• Scan completed job files and save on company server

Marketing Support

• Track and provide weekly lead-status reports and update monthly Sales Report
• Manage Client Referral program
• Engage in local community groups through social media referring to Sea Pointe
• Assist with booking, planning, and facilitating educational client workshops

Office & Leadership Support

• Assist with set-up for quarterly company All-Staff meetings (food, tables, chairs)
• Assist with employee gifting or company apparel organization and inventory as needed
• Support the President and the sales leadership team as needed

Company Culture

• Lead our Fun Committee and plan the events that make Sea Pointe a great place to work!
• Coordinate with admin team for ordering of supplies

Who You Are

• Happy and positive. People trust you right away, and you make everyone feel welcome, whether it's a client or a coworker.
• Detail-oriented. You love a clean calendar, an accurate database and a process that works.
• Proactive. You spot what could run better and fix it without being asked.
• A clear, friendly communicator by phone, email and text
• Comfortable with CRM software and Microsoft 365. Experience with JobTread or construction is a plus but not required.
• 5+ years in hospitality, customer service, reception, office admin or a similar role