Office Coordinator

GFL Industries; West Point (VA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

15 PTO days

Medical, Dental, and Vision coverage

HSA with employer contribution and 401

401(k) match

Paid holidays

EAP

Starting pay $25/hour

Mon–Fri daytime hours

Weekends off

Career growth across operations

Job summary

GFL is seeking an organized Office Coordinator to manage essential administrative tasks at our Virginia branch. You will provide clerical support, handle visitor inquiries, and maintain accurate ERP records while supporting ongoing operations.

The role also serves as a backup for Dispatch and Scalehouse during peak hours, with a Monday–Friday schedule and built-in weekly overtime to boost earnings. This position offers growth opportunities across multiple operations.

Qualifications

• Associate's Degree preferred or equivalent two-year training.
• 2-4 years of related office/customer service/operational support experience.
• Proficient in Microsoft Office; experience with ERP systems AS400 or Tower is a strong plus.
• Strong communication, problem-solving, and team-oriented attitude.

Responsibilities

• Provide clerical and administrative support to branch operations.
• Greet visitors, answer phones, and respond to inquiries with professional service.
• Enter new accounts, changes, and work orders into the ERP system accurately.
• Assist with month-end reporting (landfill accruals, commodities, billing reconciliations).
• Manage mail, order office and safety supplies, and maintain office organization.
• Ensure proper recordkeeping and safeguarding of confidential information.
• Cross-train to cover Scalehouse and dispatch during peak times or absences.
• Process manual bills and assist with billing adjustments as needed.

Skills

Strong communication

Problem-solving

Team-oriented

Customer service

Education

Associate's Degree

Tools

Microsoft Office

AS400

Tower ERP

Job description

Position Overview

Are you an organized, reliable administrative professional looking for a stable Monday through Friday schedule with built-in weekly overtime to boost your paycheck?We are seeking a proactive and detail-oriented Office Coordinator to manage essential administrative and operational tasks for our branch. In addition to core office support, this role serves as a key backup for our Dispatch and Scalehouse teams during peak hours or coverage needs. If you enjoy a dynamic workday where you get to balance clerical duties with active operational support, this is the perfect role for you!

What We Offer (Our Investment in You!)

We believe that taking care of our team is the foundation of our growth. To support you and your family, we offer:

• 15 days of Paid Time Off (PTO) to recharge and spend time with family.
• Competitive Medical, Dental, and Vision Coverage to keep you healthy.
• 4 Medical Plan Options, including a Health Savings Account (HSA) featuring an employer contribution and match program.
• 401(k) Plan with an employer match to help you build secure long-term wealth.
• Paid Holidays so you can celebrate what matters.
• Employee Assistance Program (EAP) providing free, confidential counseling services for you and your household.
• Competitive starting pay at $25.00/hour with reliable weekly overtime opportunities.
• Consistent, predictable Monday-Friday daytime hours with consistent weekends off.
• Comprehensive health, dental, and retirement benefit plans.
• Opportunities to learn multiple facets of operations (Dispatch, Scalehouse, Administration) for long-term career growth.

Key Responsibilities

• Provide clerical, organizational, and administrative support to branch operations.
• Greet visitors, handle incoming phone calls, and respond to customer inquiries with professional customer service.
• Enter new accounts, customer changes, and work orders into the ERP system accurately.
• Assist with month-end reporting (landfill accruals, commodities, and billing reconciliations).
• Manage incoming/outgoing mail, order office and safety supplies, and maintain general office organization.
• Ensure accurate recordkeeping, compliance logs, and the proper safeguarding of confidential information.
• Cross-train to provide seamless coverage for the Scalehouse (weighing trucks in/out, verifying hauling accuracy, and scale testing).
• Serve as backup for Dispatch during high-volume periods or team absences, helping route drivers, update account statuses, and answer driver inquiries.
• Process manual commercial/municipal bills and assist with billing adjustments as needed.

Work Environment

Primarily indoor office environment (approx. 95%), working alongside operational and branch leadership.

Qualifications

• Education: Associate's Degree (or equivalent two-year technical degree/training preferred).
• Experience: 2-4 years of related office, customer service, or operational support experience.
• Technical Skills: Proficient in Microsoft Office (Word, Excel, Outlook). Experience with industry ERP systems (AS400 or Tower) is a strong plus.
• Interpersonal Skills: Excellent verbal and written communication, strong problem-solving skills, and a positive, team-oriented attitude.
• Physical Requirements: Ability to sit/stand for office work, with visual capability for detailed system data entry and occasional lifting of up to 20 lbs.

We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [e-mail]. Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date. This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.