Office Coordinator

Comwell; Northern (KY); Hybrid; USD 30,000 - 37,000; Full time

Benefits offered by this job

Health Insurance

401(k)

Life Insurance

Short-term Disability

Long-term Disability

Sick Time

Vacation Time

Paid Holidays

Job summary

ComWell in Kentucky is seeking an Office Coordinator to be the first contact for clients, visitors, and staff, supporting daily administrative and operational tasks in a fast-paced healthcare setting.

You will greet and assist, manage appointments and records, handle phone calls, and ensure HIPAA-compliant practices while maintaining a welcoming front desk and organized office environment.

Qualifications

• High school diploma required.
• Minimum one year of full-time clerical or administrative experience.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Provide exceptional customer service with professionalism, responsiveness, and a helpful attitude.
• Greet, welcome, and assist clients, visitors, and staff at the front desk.
• Answer, screen, and direct phone calls while providing accurate information.
• Schedule client appointments and maintain accurate client demographic and insurance information.
• Collect co-pays and fees and explain charges to clients.
• Maintain secure, accurate client records in compliance with HIPAA and 42 CFR standards.
• Assist clinical staff and serve as a liaison with referral sources and community partners.
• Prepare, process, and manage correspondence and medical records.
• Receive, sort, and distribute mail and maintain organized administrative systems.
• Ensure the reception area is clean, organized, and fully stocked.
• Order and maintain inventory of office supplies.
• Support safety and facility operations by identifying and reporting hazards.
• Collaborate effectively with team members and promote a positive work environment.
• Participate in PQI initiatives.
• Ensure compliance with all ComWell policies and procedures.
• Perform other duties as assigned.

Skills

Communication skills

Organizational skills

Teamwork

Attention to detail

Education

High school diploma

Tools

Microsoft Office

Job description

988 Suicide & Crisis Lifeline — Call or Text Anytime

Why Join ComWell?
At ComWell, you’ll be part of a dedicated team committed to making a meaningful difference in the lives of individuals and families. We value compassion, collaboration, and innovation in everything we do. Our benefits include Health Insurance, 401(k), Life Insurance, Short-term Disability, Long-term Disability, Sick Time, Vacation Time, and Paid Holidays.

Position Overview :

In alignment with ComWell’s Mission, Vision, and Values, the Office Coordinator serves as the first point of contact for clients, visitors, and staff while supporting daily administrative and operational functions. This role plays a vital part in ensuring a welcoming environment, maintaining accurate client records, and supporting clinical and administrative teams.

The Office Coordinator is responsible for delivering excellent customer service, maintaining confidentiality, and ensuring efficient front office operations in a fast-paced healthcare setting.

Schedule :
Monday – Thursday : 7:45 AM – 4:30 PM
Friday : 8:30 AM – 1:00 PM

Key Responsibilities :

• Provide exceptional customer service with professionalism, responsiveness, and a helpful attitude.
• Greet, welcome, and assist clients, visitors, and staff at the front desk.
• Answer, screen, and direct phone calls while providing accurate information.
• Schedule client appointments and maintain accurate client demographic and insurance information.
• Collect co-pays and fees and explain charges to clients.
• Maintain secure, accurate client records in compliance with HIPAA and 42 CFR standards.
• Assist clinical staff and serve as a liaison with referral sources and community partners.
• Prepare, process, and manage correspondence and medical records.
• Receive, sort, and distribute mail and maintain organized administrative systems.
• Ensure the reception area is clean, organized, and fully stocked.
• Order and maintain inventory of office supplies.
• Support safety and facility operations by identifying and reporting hazards.
• Collaborate effectively with team members and promote a positive work environment.
• Participate in Performance and Quality Improvement (PQI) initiatives.
• Ensure compliance with all ComWell policies and procedures.
• Perform other duties as assigned.

Qualifications :

• High school diploma required
• Minimum of one year of full-time clerical or administrative experience, preferably in a medical setting
• Strong verbal and written communication skills
• Excellent computer proficiency, including Microsoft Office (Word, Excel, Outlook)
• Knowledge of insurance processes, fee collection, and record management preferred
• Strong organizational skills and attention to detail
• Ability to work independently and as part of a team

Physical Requirements :

• Ability to perform essential job functions in accordance with ADA, FMLA, and applicable standards
• Ability to maintain regular, punctual attendance
• Occasionally lift, move, push, or pull up to 20 lbs

Compensation : $33,500 annually