Office Coordinator

Socket.dev; Gainesville (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Ethos Health Group is seeking an Office Coordinator to lead the daily administrative and operational functions of a busy medical office. This is a hands-on leadership role focused on people, organization, ownership, and delivering an exceptional patient experience.

You will set the tone each morning, support the team, manage schedules and patient flow, and ensure processes are accurate and timely. The role combines leadership, patient care focus, and accountability to drive service excellence.

Qualifications

• Experience leading daily administrative and operational functions in a medical office.
• Ability to create an excellent patient experience and hospitality.
• Strong organizational and problem-solving skills.

Responsibilities

• Lead and support daily administrative and operational tasks.
• Oversee patient check-in/check-out and scheduling.
• Ensure accurate documentation and follow-up communications.
• Guide and develop the office team to uphold service standards.

Skills

Leadership

People management

Organization

Process improvement

Job description

Be the Leader Who Makes the Office Work — and the Patient Experience Exceptional.

At Ethos Health Group, our Office Coordinator is much more than an administrative position. This is a hands-on leadership role for someone who loves people, thrives in an organized environment, takes ownership, and finds fulfillment in helping both patients and team members succeed.

The Office Coordinator is the heartbeat of the office—setting the tone each morning, supporting the team throughout the day, creating an exceptional patient experience, and making sure the many moving pieces of a busy medical practice come together seamlessly.

If you are energized by leading people, solving problems, creating order, improving processes, and knowing that your work directly impacts patients and the success of your team, this could be an incredibly rewarding opportunity.

Purpose of the Role

The Office Coordinator is responsible for leading and supporting the daily administrative and operational functions of an Ethos medical office.

Your mission is to create an environment where:

• Patients feel welcomed, cared for, and important
• Providers can focus on delivering excellent patient care
• Team members feel supported, accountable, and equipped to succeed
• Schedules and patient flow are managed effectively
• Administrative and financial processes are accurate and timely
• The office operates with excellence, integrity, hospitality, and efficiency

This role combines leadership, patient experience, team development, operational excellence, and accountability.

What You'll Lead

Create an Exceptional Patient Experience

You will help ensure that every patient interaction reflects the level of care and hospitality we want associated with Ethos.

Responsibilities include:

• Welcome patients warmly and create a professional, positive, and caring environment.
• Oversee efficient patient check-in and check-out.
• Ensure signatures, documentation, follow-up appointments, and patient information are completed accurately.
• Answer and oversee incoming calls using appropriate phone etiquette and company standards.
• Respond professionally and compassionately to patient questions, concerns, and escalated calls.