Office Coordinator

Haverty Furniture Companies, Inc.; Columbus (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

Havertys is seeking an Office Coordinator to enhance customer experience in retail locations. The role involves supervising the Guest Service Office, processing transactions, and handling HR duties. Ideal candidates will have strong communication skills and experience in office environments. Join a team dedicated to delivering exceptional service and support store operations effectively.

Qualifications

• 1-3 years related experience/training or equivalent.
• One year experience in an office environment preferred.

Responsibilities

• Supervise and perform all functions in the Guest Services Office.
• Process Accounts Payable functions and assist with inventory management.
• Handle customer complaints and follow up on service tickets.

Skills

Communication

Customer Service

Organization

Multitasking

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Office 365

Job description

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Summary

Office Team Members are an integral part of Havertys’ outstanding customer experience in our retail locations by being customer focused and working as a team. Office Coordinators support store operations by supervising the Guest Service Office. They process customer sales, process payment transactions, answer phones, schedule deliveries, handle HR/Payroll duties, and Accounts Payable functions.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned:

1. Perform all functions of the Office Supervisor and Office Assistant (see respective job descriptions).
2. Supervise and perform all functions in the Guest Services Office.
3. Ensure the Guest Services Office is sufficiently staffed at all times.
4. Communicate and train staff on any changes to company policies and procedures.
5. Conduct regular audits of store operations as per the Quarterly Audit Checklist for one or more locations.
6. Process Accounts Payable functions: merchandise and expense invoices, RTVs, purchase orders, and special orders.
7. Assist with inventory management as needed.
8. Ensure daily bank deposits are made by management.
9. Maintain office supplies and equipment.
10. Handle customer complaints and follow up on customer service tickets.
11. Create and process employee sales.

Job Requirements

1. Maintain personnel records, including I-9 verifications.
2. Conduct new employee orientations.
3. Process bi-weekly, semi-monthly, and sales payroll.
4. Review payroll verification reports with the Market Manager.
5. Answer general questions regarding employee benefits and pay.
6. Maintain and approve time records for hourly team members.
7. Ensure time cards are submitted for approval.
8. Assist with performance reviews and discipline.
9. Communicate updates from the Home Office regarding payroll, benefits, and policies.
10. Ensure HR posters are current and posted appropriately.
11. Maintain OSHA logs and postings.
12. Maintain the HAZCOM program and ensure training is up to date.

Requirements

Education and/or Experience

High school diploma or GED; or 1-3 years related experience/training; or equivalent.

Other Qualifications

• One year experience in an office environment (preferred).
• One year experience in a customer service role.
• Experience with Microsoft Word, Excel, and Office 365 (preferred).
• Excellent communication and customer service skills.
• Ability to multitask.
• Highly organized.
• Ability to follow oral and written instructions.
• Ability to work independently with discretion.

Disclaimer

This job description does not limit the duties the employee may be asked to perform. Additional duties may be assigned as necessary by the supervisor.

Havertys is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status, or any other legally protected status.