Financial Aid and Scholarship Coordinator, Office of Student Financial Assistant

Indiana University; Bloomington (IN); Remote; USD 40,000 - 42,000; Full time

Job summary

An established industry player is seeking a dedicated Financial Aid Coordinator to manage federal and state financial aid processes. This role involves ensuring accuracy in documentation, responding to inquiries, and providing support for outreach efforts. The ideal candidate will possess strong communication skills and a commitment to quality service, working in a dynamic environment. With a focus on compliance and customer service, this position offers a chance to make a significant impact on students' financial aid experiences. Join a team that values diversity and supports professional growth!

Benefits

Comprehensive medical and dental insurance

Health savings account

Tuition subsidy for employees

Generous paid time off

Paid leave for new parents

Employee assistance program (EAP)

Qualifications

• 4 years in customer service or related field required.
• Experience with complex data and records preferred.

Responsibilities

• Serves as information resource for financial aid policies.
• Processes applications and monitors compliance with regulations.

Skills

Proficient communication skills

Demonstrated time management

Analytical skills

Problem solving skills

Customer relationship building

Education

High school diploma or equivalent

Job description

The Office of Student Financial Assistance is responsible for the administration of federal, state and institutional financial aid for Indiana University (IU) Bloomington students.

Job Summary

Department-Specific Responsibilities

• Performs ongoing review/training.
• Understands of federal/state/institutional program policy.
• Ensures accuracy in processing to minimize errors that lead to university fiscal liability.
• Responds to changing job responsibilities due to evolving federal regulations and institutional policy changes.
• Processes documentation to determine financial aid dependency status and other eligibility indicators.
• Compiles and analyzes documentation for professional judgment appeals.
• Processes audits related to appeals and eligibility.
• Monitors and responds to office group email accounts.
• Provides support for in-personal recruitment and outreach efforts.

General Responsibilities

• Serves as an information resource to students, potential students, and their families; explains the policies and procedures involved in applying for financial aid and/or scholarships.
• Processes and monitors files for applications and awards; updates as necessary for accuracy and completeness; ensures compliance with state and federal regulations.
• Responds to email, phone, and in-person inquiries from applicants regarding status of application; notifies applicant of final decision.
• Monitors financial aid and/or scholarship accounts on a continuing basis; ensures compliance with scholarship requirements.
• Provides administrative and clerical support to department staff including word processing and scheduling.
• Develops and updates written informational materials regarding the policies and procedures involving in applying for financial aid and/or scholarships.
• Compiles and analyzes data and prepares various reports.
• Designates and completes audits on a regular basis.
• Identifies situational anomalies the require analysis and/or escalation.
• May provide guidance to other financial aid/ scholarship coordinators; takes on complex or escalated customer issues, referring to manager as appropriate.
• May make process recommendations to manager for improved operational efficiency.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION
Required

• High school diploma or equivalent (such as HSED or GED)

WORK EXPERIENCE
Required

• 4 years in customer service, office experience, or a related field

Preferred

• Experience working with complex data and/or records services in a team environment

SKILLS
Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrated time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Highly thorough and dependable
• Possesses a high degree of initiative
• Ability to build strong customer relationships
• Demonstrated analytical skills
• Demonstrated problem solving skills
• Strong basic math skills
• Commitment to working with people of diverse backgrounds
• Ability to interpret federal, states, and institutional rules and regulations and required procedures associated with compliance required

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

This is a fully remote position. However, this is subject to change in the future based on university policy and business needs. The person in this position will need to attend in-person events for student outreach functions, staff retreats, and other university events as required in Bloomington, Indiana.

Advertised Salary

$40,000.00 to $42,000.00 per year

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure .

Job Classification

Career Level: Mastery
FLSA: Nonexempt
Job Function: Student Services
Job Family: Financial Aid & Scholarships
Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information .

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.