Office Coordinator

Woodlake Trails; Clinton Charter Township (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

On-site fitness center

401(k) matching

Paid time off

Parental leave

Job summary

Sun Communities is seeking an Office Coordinator to support residents and the community office. You will greet guests, manage communications, process payments, and handle administrative tasks to keep operations smooth.

This role requires strong communication, attention to detail, and a valid driver’s license. You will work with finance, underwriting, and community management to ensure timely processing and excellent resident service.

Qualifications

• High School Diploma or GED required.
• 2 years in administrative experience required.
• 6 months in NetSuite preferred.
• 6 months in property management office experience preferred.
• Excellent written and verbal communication skills required.
• Excellent problem solving skills required.
• Professional appearance required.
• Must have a valid driver's license.

Responsibilities

• Greets and establishes rapport with guests, current and prospective residents; triages comments to Community Manager.
• Prepares and distributes resident communications, notices, renewals and related documents.
• Collects and posts resident payments and fees; records in proper accounts and issues receipts.
• Completes and reconciles community reports and maintains records per Operations Manual.
• Performs general administrative tasks: phones, typing, copying, faxing and filing.
• Reviews and codes invoices and statements for Community Manager approval.
• Schedules clubhouse rentals and processes rental fees.
• Ensures office supplies are stocked and orders supplies as needed.
• Makes collection calls for site rental payments; submits bad debt files to collections.
• Processes resident move-ins and move-outs per Operations Manual.
• Assists with planning resident relations events and activities.
• Assists with preparing marketing materials for homes, events, and community info.
• Enters prospect information into Yardi; refers sales prospects to Community Manager.
• Assists prospective residents by checking Sun Homes inventory and shows homes as directed.
• Forwards Sun Homes customer service requests to Community Manager promptly.
• Coordinates with Underwriting at Main Office to obtain approvals; tracks approvals/denials.
• Maintains petty cash and records expenditures.
• Prepares bank deposits and daily bank runs.

Skills

Excellent communication

Problem solving

Professional appearance

Valid driver's license

Education

High School Diploma or GED

Tools

NetSuite

Job description

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Office Coordinators handle the routine office work and administrative responsibilities of the community. They are also responsible for assisting with planning and coordinating community events and activities.

Job Duties

• Greets and establishes rapport with guests, current and prospective residents. Fields community comments, suggestions and complaints to the Community Manager. (Essential)
• Prepares and distributes resident and community communications such as rule reminders, violation notices, rent increase letters, delinquency notices, eviction paperwork, lease addendums and renewals. (Essential)
• Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts. (Essential)
• Completes and reconciles community reports in accordance with monthly calendar, including accounting reports, community traffic reports, and community activity reports. Maintains records and files in accordance with the Operations Manual. (Essential)
• Performs general administrative functions such as answering phones, typing, copying, faxing, and filing. (Essential)
• Reviews and codes invoices and statements for Community Manager approval.
• Schedules clubhouse rentals and processes rental fees.
• Ensures office supplies are sufficiently stocked and prepares supply orders as needed.
• Makes collection calls for site rental payments as directed by the Community Manager. Submits bad debt files to collections.
• Processes resident move-ins and move-outs in accordance with the Operations Manual.
• Assists with planning and coordinating resident relations events and activities within the community.
• Assists with the preparation of marketing materials, including brochures and flyers that pertain to homes for sale (new, pre-owned and brokered homes), community events, and other community-related information as directed by the Community Manager.
• Refers all sales prospects to the Community Manager and enters prospect information into Yardi in a timely manner.
• Assists prospective residents by checking the status of Sun Homes inventory. Reviews new and pre-owned home listings, shows homes to prospective residents, and assists with rental applications at the discretion of the Community Manager.
• Forwards Sun Homes customer service requests to the Community Manager in a timely fashion.
• Coordinates with the Underwriting team at the Main Office to obtain approvals on prospective resident applicants; tracks all approvals and denials.
• Maintains the petty cash fund, ensuring to record expenditures in the proper accounts.
• Prepares bank deposit slips and deposit funds as required; makes daily bank runs as needed.
• Other duties as assigned.

Requirements

• High School Diploma or GED (Required)
• 2 years in administrative experience (Required)
• 6 months in previous experience using NetSuite (Preferred)
• 6 months in property management office experience (Preferred)
• Excellent written and verbal communication skills
• Excellent problem solving skills
• Professional appearance
• Must have a valid driver's license

BENEFITS

At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with 4plan optionsso you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental and Vision Plans
• On-Site Fitness Center
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life,Accidental Death &Dismemberment Insurance and Dependent Life
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting Sun resorts across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Up to six weeks of paid parental leave for the birth of achild, adoption, or placement of a child
• Paid Time Off including tenholidays, vacation, personal, sick time, bereavement and pay for jury duty

ACCESSIBILITY ASSISTANCE

If you are an individual with a disability and need assistance completing an online application, please contact us at (844) SUN-4343. Alternatively, an email may be sent to [e-mail]. "Applicant Accommodation" should be included in the subject line of the email.

Please note that this phone number and email address are only for those individuals who would like to request an accommodation to apply for a job.

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