Landscape Divisional Manager

Rooted; O’Fallon (MO); On-site; USD 57,308,000 - 63,039,000; Full time

Job summary

Archway, a premier landscaping company serving the St. Louis, MO area, seeks an organized Office Administrator / Customer Service Representative to be the heartbeat of daily operations.

You will be the first contact for clients, managing scheduling, invoicing, and records while coordinating with field crews to ensure smooth service delivery. This full-time, on-site role offers growth and a supportive team in a dynamic seasonal environment.

Qualifications

• Excellent verbal and written communication.
• Ability to multitask in a fast-paced, seasonal environment.
• Proficiency in Microsoft Office and email; scheduling/CRM experience a plus.
• Strong problem-solving and conflict-resolution skills.
• Attention to detail to ensure accuracy in records and tasks.

Responsibilities

• Customer Service/Communication: assist customers via phone and in person and resolve issues.
• Logistics & Scheduling: manage calendars and route field crews efficiently.
• Financial Administration: handle collections and process payments accurately.
• Inbox Management: monitor emails and respond promptly.
• Data Integrity: maintain precise customer records and service logs.
• Team Liaison: coordinate between office and field crews with real-time updates.

Skills

Communication

Multitasking

Tech skills

Problem solving

Detail-oriented

Tools

CRM software

Job description

Office Administrator & Customer Service Rep

Archway is a premier landscaping company serving the St. Louis, MO area. We take pride in transforming outdoor spaces, but we know that a beautiful lawn starts with a well-run office. We are looking for a highly organized, professional, and friendly Office Administrator / Customer Service Representative to be the heartbeat of our daily operations.

As the first point of contact for our clients, you’ll play a critical role in ensuring our crews are where they need to be and our customers are happy with their Archway experience.

Key Responsibilities

Customer Service/Communication: Communicate directly with customers via phone and in person. You’ll answer questions, provide service information, and resolve any issues with a helpful, positive attitude.

Logistics & Scheduling: Manage the calendar for our landscaping services, ensuring efficient routing for our field crews and confirming appointments with homeowners.

Financial Administration: Handle collections by professionally following up on outstanding invoices and processing customer payments accurately.

Inbox Management: Monitor and respond to incoming emails promptly, ensuring no lead or question goes unanswered.

Data Integrity: Maintain precise customer records, service logs, and internal communication notes.

Team Liaison: Act as the bridge between the office and our field crews, providing real-time updates and coordinating schedule changes.

Required Skills & Qualifications

Stellar Communication: Excellent verbal and written skills are a must.

Multitasking Pro: Ability to stay calm and organized in a fast-paced, seasonal environment.

Tech-Savvy: Proficiency in Microsoft Office and email; experience with scheduling or CRM software is a major plus.

Problem Solver: A knack for conflict resolution and finding solutions on the fly.

Detail-Oriented: You’re someone who double-checks the small things to ensure the big things run smoothly.

Schedule & Compensation

Hours: Monday – Friday, 8:00 AM to 4:00 PM. (Note: This is a full-time role)

Pay Range: $20 – $22 per hour (based on experience).

Location: Proudly based in St. Louis, MO.