Office Clerkintake

United Home Health Care; Muncie (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Dental, vision, AFLAC policies

Supportive work environment

Career advancement opportunities

401-k

Job summary

United Home Health Care in Muncie, IN is seeking an organized Office Clerk and Intake Assistant to be the frontline contact for prospective patients, families, physicians, and referral sources while coordinating administrative workflows for our office.

The ideal candidate excels in customer service, handles confidential information with discretion, and maintains smooth day-to-day operations in a fast-paced home health setting.

Qualifications

• High school diploma or equivalent.
• Experience in an office, clerical, or medical receptionist role preferred.
• Ability to handle confidential information with discretion.
• Ability to multi-task and meet deadlines in a fast-paced environment.

Responsibilities

• Answer phones, route calls, and handle emails and faxes promptly.
• Sort, distribute paperwork to staff or departments.
• Maintain organized electronic and paper records in compliance with policies.
• Perform clerical duties such as copying, scanning, faxing, uploading documents.
• Handle incoming patient referrals and intake requests.
• Gather demographic, clinical, and insurance details for intake.
• Contact patients and providers to collect missing intake information.
• Route intake records to clinical management for scheduling.

Skills

Strong communication skills

Proficiency with office software

Data entry & records management

Organizational skills

Job description

Job Description

Job Description

Job Title : Office Clerk and Intake

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Dental, Vision and other policies through AFLAC
• Supportive Work Environment
• Career Advancement Opportunities
• 401-k

**Job Summary
**

We are seeking an organized, empathetic, and detail-oriented Office Clerk and Intake Assistant to join our home health care team. In this dual role, you will serve as the primary point of contact for prospective patients, family members, physicians, and referral sources, while coordinating administrative workflows for our office. The ideal candidate excels in customer service, manages confidential information with discretion, and maintains smooth day-to-day operations in a fast-paced environment.

Key Responsibilities

Office Clerk & Intake & Referral Management

• Answer phones, route calls, and handle incoming emails and faxes in a timely manner.
• Manage, sort, and distribute physical and electronic paperwork to designated staff or departments.
• Maintain organized physical and electronic medical/office records in compliance with agency policies and privacy regulations.
• Perform routine clerical duties including copying, scanning, faxing, and uploading/downloading documentation into the office portal.
• Handle incoming patient referrals, intake requests, and inquiries from hospital discharge planners, physicians, and families.
• Gather demographic, clinical, and insurance details to initiate service intake accurately.
• Contact patients, family members, and medical providers to collect missing information and confirm intake details.
• Assist in routing intake records to the appropriate clinical management team for authorization and scheduling.
• documentation into the office portal.

• * High school diploma or equivalent.*
• * Prior experience in an office, clerical, or medical receptionist role (home health or healthcare setting preferred).*
• * Strong verbal and written communication skills with exceptional phone etiquette and customer service instincts.*
• * Proficiency with standard office software, basic data entry, and digital file management (faxing, scanning, uploading).*
• * High organizational skill with strict attention to detail and ability to multi-task under deadlines.*