Office Clerk UGI

UGI HVAC; Lancaster (Lancaster County); On-site; USD 32,000 - 42,000; Full time

Job summary

UGI Heating, Cooling & Plumbing is seeking a back-office administrator to support daily billing, permits, and miscellaneous office tasks using Microsoft Word and Excel. You will handle customer inquiries, assist with the install process, and help ensure accurate documentation and efficient workflows.

This role focuses on billing accuracy, permit processing, and office coordination to keep operations running smoothly in a fast-paced environment.

Qualifications

• Proficient in Microsoft Word and Excel.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and deadlines.

Responsibilities

• Process technician's report for proper billing transactions.
• Gather legal paperwork to complete permits for required jobs.
• Assist with customer inquiries via email and phone calls.
• Dispatch on an as needed basis.
• Create office documents and spreadsheets to improve organization.

Skills

Word processing

Tools

Microsoft Word

Microsoft Excel

Job description

UGI Heating, Cooling & Plumbinghas served homeowners in Pennsylvania for over a century. Our team of talented, experienced and continuously trained technicians specialize in residential HVAC services. UGI is part of HomeServe USA, a Brookfield Infrastructure Group portfolio company, and is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last five years. What does HomeServe do and what makes it so great? Well, we’re glad you asked!

We put people at the heart of everything we do. That’s priority number one for all of us. For the nearly 5 million customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,300 municipal and utility partners, that means providingtheircustomers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met.And for the more than 1,500 people working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers.

No matter your role at HomeServe, you’re part of a growing team that’s working to make home repairs and improvements easy.

Position Overview.

Perform daily back-office duties including; billing, permits, and back office duties. May include other miscellaneous tasks including but not limited to customer inquiries, assisting with the parts and install process, scheduling, and other various tasks using Microsoft Word and Excel.

Responsibilities.

• Process technician's report for proper billing transactions. Responsible for closing out all orders and verification that correct changes have been applied to every customer account.
• Gather legal paperwork in order to complete permits for required jobs. Ensure permits are accurate.
• Assist with customer inquiries via email and phone calls. Input comments into tickets. Dispatch on an as needed basis. Assist with credit and processing collections. Assist with issuing purchase orders when needed. Create office document and spreadsheets as needed to assist in better organization for the office.

Essential Functions.

% of Time on Function.

60%

30%

10%

Total.

100%.

Job Requirements.

• Computer experience including Microsoft Word and Excel.

Minimum Physical Requirements.

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

HomeServe USA is an equal opportunity employer.
#HSES

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.