Office Clerk - Pomona

The Home Depot; Pomona (CA); On-site; USD 30,000 - 32,000; Full time

Job summary

Temco Logistics is seeking a motivated and customer-focused Customer Service Representative to join our dynamic team. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring customer satisfaction.

The ideal candidate will be detail-oriented, organized, and passionate about delivering excellent customer experiences. In this role you will answer calls and emails, provide accurate information about orders and delivery status, and support

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years in customer service or office tasks.
• Excellent communication and interpersonal skills.
• Strong problem-solving and organizational abilities.
• Proficiency with MS Office and familiarity with ERP systems.
• Knowledge of delivery/installations in logistics is a plus.

Responsibilities

• Provide customers with information on orders, delivery status, and product details.
• Answer calls and respond to emails promptly with clear answers.
• Follow up on deliveries to ensure satisfaction with service.
• Resolve issues and escalate unresolved matters to supervisors when needed.
• Monitor delivery schedules and provide real-time updates to customers.
• Maintain knowledge of Temco Logistics products and services.
• Track office supply inventory and place orders as required.
• Prepare reports, presentations, and proposals as assigned.
• Collaborate with colleagues to maintain seamless operations and service.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

High school diploma

Tools

MS Office Suite

ERP systems

Job description

Temco Logistics is seeking a motivated and customer-focused Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will be detail-oriented, organized, and passionate about delivering excellent customer experiences.

Key Responsibilities:

• Provide customers with accurate information regarding their orders, delivery status, and product details.

• Answer phone calls and respond to emails promptly, addressing customer questions, concerns, and requests.

• Ensure customers are satisfied with their delivery and installation services through follow-up communications.

• Resolve customer issues efficiently and *escalate* unresolved matters to the appropriate supervisor when necessary.

• Monitor and track delivery schedules to provide customers with real-time updates.

• Maintain expert knowledge of Temco Logistics’ products and services to support customer inquiries effectively.

• Track office supply inventory and place orders as needed to ensure smooth office operations.

• Prepare and submit timely reports, presentations, and proposals as assigned.

• Collaborate with colleagues and other departments to maintain seamless operations and exceptional customer service.

Qualifications:

• High school diploma or equivalent.

• Minimum of 2 years of experience in customer service or office administrative tasks.

• Outstanding communication and interpersonal skills to build and maintain positive customer relationships.

• Strong problem-solving abilities and attention to detail to address customer inquiries accurately and efficiently.

• Excellent organizational skills to manage multiple tasks and priorities effectively.

• Proficiency in MS Office Suite and familiarity with office management software (ERP systems preferred).

• Knowledge of Temco Logistics’ delivery and installation services or a related logistics environment is a plus.

• Ability to adapt to a fast-paced, customer-driven environment.

Temco Logistics is an Equal Employment Opportunity Employer. All qualified applicants are eligible for consideration for employment without regard to disability, veteran status, or any other characteristics protected by law. Bilingual candidates are encouraged to apply. For a full list of the various benefits Temco Logistics offers visit: thd.co/temcobenefits ©2025 Temco Logistics Product Authority, LLC. All rights reserved.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Apply End Date: 2026-11-11

• $22.00 - $22.50