Office Clerk - Los Angeles MDO

Temco Logistics; Los Angeles (CA); Sur place; CAD 56 000 - 84 000; Plein temps

Avantages offerts par ce poste

Equal employment opportunity

Bilingual candidates encouraged

Résumé du poste

Temco Logistics is seeking a motivated Customer Service Representative to join our team in Canada. You will be the first point of contact, addressing inquiries and ensuring customer satisfaction with orders, delivery status, and product details.

Responsibilities include answering calls and emails, following up on deliveries, and collaborating with other departments to maintain smooth operations. A minimum of 2 years in customer service and strong communication skills are essential; bilingual

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of customer service or office administrative experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Excellent organizational skills and ability to manage multiple tasks.
• Proficiency in MS Office Suite; familiarity with ERP systems.
• Knowledge of Temco Logistics’ services or a related logistics environment is a plus.
• Bilingual candidates are encouraged to apply.

Responsabilités

• Provide customers with accurate information regarding orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly, addressing customer questions and requests.
• Follow up to ensure customers are satisfied with delivery and installation services.
• Resolve customer issues efficiently and escalate unresolved matters when necessary.
• Monitor and track delivery schedules to provide customers with real-time updates.
• Collaborate with colleagues and other departments to maintain seamless operations and exceptional customer service.
• Track office supply inventory and place orders as needed to ensure smooth office operations.
• Prepare and submit timely reports, presentations, and proposals as assigned.
• Collaborate with colleagues and other departments to maintain seamless operations and exceptional customer service.

Connaissances

Communication

Interpersonal skills

Problem solving

Organization

Attention to detail

ERP familiarity

Formation

High school diploma or equivalent

Outils

MS Office Suite

ERP systems

Description du poste

Temco Logistics is seeking a motivated and customer-focused Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will be detail-oriented, organized, and passionate about delivering excellent customer experiences.

Key Responsibilities

• Provide customers with accurate information regarding their orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly, addressing customer questions, concerns, and requests.
• Ensure customers are satisfied with their delivery and installation services through follow-up communications.
• Resolve customer issues efficiently and elevate unresolved matters to the appropriate supervisor when necessary.
• Monitor and track delivery schedules to provide customers with real-time updates.
• Maintain expert knowledge of Temco Logistics’ products and services to support customer inquiries effectively.
• Track office supply inventory and place orders as needed to ensure smooth office operations.
• Prepare and submit timely reports, presentations, and proposals as assigned.
• Collaborate with colleagues and other departments to maintain seamless operations and exceptional customer service.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of experience in customer service or office administrative tasks.
• Outstanding communication and interpersonal skills to build and maintain positive customer relationships.
• Strong problem-solving abilities and attention to detail to address customer inquiries accurately and efficiently.
• Excellent organizational skills to manage multiple tasks and priorities effectively.
• Proficiency in MS Office Suite and familiarity with office management software (ERP systems preferred).
• Knowledge of Temco Logistics’ delivery and installation services or a related logistics environment is a plus.
• Ability to adapt to a fast-paced, customer-driven environment.

Temco Logistics is an Equal Employment Opportunity Employer. All qualified applicants are eligible for consideration for employment without regard to disability, veteran status, or any other characteristics protected by law. Bilingual candidates are encouraged to apply. For a full list of the various benefits Temco Logistics offers visit: thd.co/temcobenefits ©2025 Temco Logistics Product Authority, LLC. All rights reserved.