Office Clerk- Frederick

Temco-Logistics; Country Side (MD); On-site; USD 35,000 - 52,000; Full time

Job summary

Temco Logistics is seeking a motivated Customer Service Representative to join our team in Maryland. You will be the first point of contact for customers, providing accurate information on orders, delivery status, and product details. You will handle calls and emails, resolve issues, and ensure satisfaction.

Ideal candidates are detail-oriented, organized, with strong communication skills and experience in MS Office; ERP familiarity is a plus in our fast-paced logistics environment.

Qualifications

• High school diploma or equivalent.
• 2+ years in customer service or office tasks.
• Excellent communication and interpersonal skills.
• Proficient in MS Office; ERP familiarity preferred.
• Able to multitask in a fast-paced environment.

Responsibilities

• Provide customers with accurate information on orders, delivery status, and product details.
• Answer calls and respond to emails promptly, addressing questions and requests.
• Resolve customer issues or escalate to supervisor when needed.
• Monitor delivery schedules and provide real-time updates to customers.
• Collaborate with colleagues to ensure seamless operations and service excellence.

Skills

Customer service

Phone support

Email support

MS Office

ERP familiarity

Education

High school diploma or equivalent

Tools

ERP systems

Job description

Temco Logistics is seeking a motivated and customer-focused Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will be detail-oriented, organized, and passionate about delivering excellent customer experiences.Key Responsibilities:Provide customers with accurate information regarding their orders, delivery status, and product details.Answer phone calls and respond to emails promptly, addressing customer questions, concerns, and requests.Ensure customers are satisfied with their delivery and installation services through follow-up communications.Resolve customer issues efficiently and escalate unresolved matters to the appropriate supervisor when necessary.Monitor and track delivery schedules to provide customers with real-time updates.Maintain expert knowledge of Temco Logistics’ products and services to support customer inquiries effectively.Track office supply inventory and place orders as needed to ensure smooth office operations.Prepare and submit timely reports, presentations, and proposals as assigned.Collaborate with colleagues and other departments to maintain seamless operations and exceptional customer service.Qualifications:High school diploma or equivalent.Minimum of 2 years of experience in customer service or office administrative tasks.Outstanding communication and interpersonal skills to build and maintain positive customer relationships.Strong problem-solving abilities and attention to detail to address customer inquiries accurately and efficiently.Excellent organizational skills to manage multiple tasks and priorities effectively.Proficiency in MS Office Suite and familiarity with office management software (ERP systems preferred).Knowledge of Temco Logistics’ delivery and installation services or a related logistics environment is a plus.Ability to adapt to a fast-paced, customer-driven environment.Temco Logistics is an Equal Employment Opportunity Employer. All qualified applicants are eligible for consideration for employment without regard to disability, veteran status, or any other characteristics protected by law. Bilingual candidates are encouraged to apply. For a full list of the various benefits Temco Logistics offers visit: thd.co/temcobenefits 2025 Temco Logistics Product Authority, LLC. All rights reserved