Office Clerk II

Bridgeprep Academy, Inc.; Davenport (IA); On-site; USD 33,000 - 42,000; Full time

Job summary

BridgePrep Academy, Inc. in Davenport, IA is seeking an Office Clerk to be the friendly face of our campus front office. You will greet students and families, handle inquiries, and support attendance and enrollment processes to keep the school running smoothly.

The role requires strong communication, organization, and basic computer skills, with a preference for bilingual English/Spanish speakers. Join a collaborative team focused on excellent service and classroom success.

Qualifications

• High School Diploma or GED required.
• Strong communication, active listening, and interpersonal skills.
• Basic computer and office software proficiency.
• Bilingual fluency in English and Spanish is preferred.

Responsibilities

• Front Office & Customer Service: Warmly greet students, families, and visitors; manage check-in and safety protocols; answer phone calls and emails promptly.
• Attendance & Student Log Support: Track daily attendance, tardies, early dismissals, and maintain accurate sign-in/sign-out documentation.
• Administrative & Compliance Tasks: Support filing, copying, scanning, data entry, and student record updates while assisting with district reporting requirements.
• Inquiry & Family Follow-Up: Log family inquiries and follow up on the same day to support enrollment and family engagement.
• School Operations: Assist with supply inventory, campus event logistics, and daily arrival/dismissal procedures.

Skills

Communication

Active listening

Interpersonal skills

Basic computer skills

Office software

Education

High School Diploma or GED

Job description

Salary: Competitive (Commensurate with experience)

Reports To: Principal or Dean of Operations

JOIN US!

We are seeking a welcoming, highly organized, and customer-focused Office Clerk to join our operational team. Partner with SMART Management and BridgePrep Academy as the face of our campus! In this vital role, you will be the first point of contact for students, families, and visitors, creating a warm, safe, and efficient front office environment that keeps our school running smoothly every day.

WHY JOIN BRIDGEPREP ACADEMY?

The Heart of Our Campus: Serve as the primary ambassador for our school, building strong, positive relationships with families, visitors, and staff.

Dynamic Operational Impact: Partner directly with the Dean of Operations to manage attendance, student records, family communication, and schoolwide events.

Collaborative Culture: Join a growth-oriented network that values every voice, prioritizes high customer service standards, and supports your professional development.

Clear Success Metrics: Work with clear operational goals, including maintaining a 95%+ district compliance rate and ensuring same-day follow-ups for prospective families.

OUR TEAM AND WHAT WE ARE ABOUT

At SMART Management and BridgePrep Academy, we are guided by a bold, student-centered mission and lived core values:

"And How Are the Children?": We create a warm, safe, and supportive experience for every student who walks through our doors.

Big Rocks First: We prioritize responsiveness, clear organization, and exceptional customer service above all else.

Own It & Expect More: We take full pride and accountability in our front office operations, maintaining high standards of professionalism and follow-through.

Results Matter: We know that efficiency, accuracy, and positive family experiences directly drive student persistence and school success.

CORE RESPONSIBILITIES

Front Office & Customer Service: Warmly greet students, families, and visitors; manage check-in and safety protocols; answer phone calls and emails promptly.

Attendance & Student Log Support: Track daily attendance, tardies, early dismissals, and maintain accurate sign-in/sign-out documentation.

Administrative & Compliance Tasks: Support filing, copying, scanning, data entry, and student record updates while assisting with district reporting requirements.

Inquiry & Family Follow-Up: Log family inquiries and follow up on the same day to support enrollment, persistence, and positive family engagement.

School Operations: Assist with supply inventory, campus event logistics, and daily arrival/dismissal procedures as needed.

MEASURABLE YEAR 1 SUCCESS METRICS

Achieve a high parent/visitor satisfaction rating through welcoming front-office interactions.

Support a District Reporting Compliance Rate of ≥ 95%.

Ensure 100% of family inquiries are logged and followed up on the same day.

Maintain accurate, error-free attendance logs and office documentation.

KEY QUALIFICATIONS

Required:

Education: High School Diploma or GED.

Skills: Strong communication, active listening, and interpersonal skills; basic computer and office software proficiency.

Attributes: Exceptional organization, high integrity, patience, empathy, and the ability to multitask in a fast-paced environment.

Preferred:

1+ year of administrative, receptionist, or customer service experience (school-based preferred).

Bilingual fluency in English and Spanish.