Office Clerk II

Morgan-State-University; Baltimore (MD); On-site; USD 35,000 - 45,000; Full time

Job summary

Morgan State University in Baltimore, MD is seeking a general clerk to perform complex clerical tasks under supervision and support the Facilities Management Department.

This role handles calls and emails, processes work orders in the EAM system, and ensures accuracy in records while guiding junior staff. A high school diploma and at least two years of clerical experience are required.

Qualifications

• Education: A High School Diploma or GED is required.
• Experience: At least two years in clerical work.
• Other: Additional related experience and formal education may substitute for education or experience on a year-for-year basis, with 30 college credits equivalent to one year of experience.

Responsibilities

• Respond to incoming calls and/or emails from customers and departmental staff; maintain contact with internal and external customers related to work order inquiries.
• Ensure accuracy by verifying records in the system per Work Control procedures and SOPs, including detailed descriptions and signatures.
• Complete customer requests and work orders using the EAM system and SOPs; perform basic system functions and track progress of requests.
• Performs all other duties as assigned.

Skills

Office practices

Grammar & punctuation

Report preparation

Oral & written communication

Time management

Word processing & spreadsheets

Education

High School Diploma or GED

Associate’s degree preferred

Tools

Enterprise Asset Management (EAM) system

Job description

Morgan State University is a public research university and historically black college (HBCU) in Baltimore, Maryland, United States. Morgan is Maryland's designated public urban university and the largest HBCU in Maryland.

Posting Summary

Job Title

Division

Division Division of Finance & Administration

Department

Department Facilities Management Department

Work Status

Work Status Full Time

Position Category

Position Category Staff

FLSA

FLSA Non-Exempt

Pay Range

Pay Range 05

Salary Range

Salary Range $34,936 - $44,500 / year

Fund Source

Fund Source State Support

Job Summary

Under general supervision, performs complex clerical work requiring the application of varied procedures and specialized methods. May provide guidance and instruction to office clerks and assistants.

Job Duties

• 1. Respond to incoming calls and/or emails from customers and departmental staff. Maintain contact with internal and external customers related to work order inquiries.
• 2. Ensure accuracy by looking into the system to make sure that there are no duplicates according to Work Control procedures and the Work Control SOPs (e.g., using capital letters; detailed descriptions including who, what, when, where, and how; requester’s name and extension; purchases for material to be added to Work Order; supervisor’s and Work Manager’s signature).
• 3. Completes customer requests and work orders using an Enterprise Asset Management ( EAM ) system and the department’s Standard Operating Procedures; Ability to perform basic system functions such as running basic system queries, entering and approving timecards, etc. Completes or verifies all areas on a Customer Request form or Work Orders/Phases with a full description of the request. Receives and responds to requests generated by email. Tracks progress of customer requests/work orders when applicable.
• 4. Performs all other duties as assigned.

Requested Minimum Qualifications

Education:
A High School Diploma or GED is required.
Experience:
At least two years in clerical work.
Other: Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis, with 30 college credits being equivalent to one year of experience.

Other Preferences for Consideration

• An associate’s degree is preferred.
• Four years of clerical work in an academic setting.

Knowledge, Skills & Abilities

General knowledge of office practices, procedures, and equipment; of grammar, spelling and punctuation. Skill in preparing reports; in operating manual and automated office equipment; in performing mathematical computations; in performing routine clerical tasks; in filing documents according to alphabetic and numeric sequences. Ability to plan and independently perform specialized clerical tasks; to understand and interpret department policies and procedures; to communicate effectively both orally and in writing; to follow oral and written instructions; to establish and maintain effective work relationships; to operate personal computers and assigned word processing and spreadsheet software.

Posting Number

Posting Number ST01632

Number of Vacancies

Number of Vacancies 1

Job Open Date

Job Open Date 10/16/2026

Application Review Date

Job Close Date

Job Close Date 10/30/2026

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * What is the highest level of education attained?
  • GED
  • High School Diploma
  • Associates Degree
  • Bachelors Degree
  • Masters Degree
  • PHD
• * Do you have at least two years of clerical work experience?
  • Yes
  • No
• * How did you hear about this employment opportunity?
  • Diversity In Higher Education
  • Inside Higher Ed
  • Agency Referral
  • Advertisement/Publication
  • Personal Referral
  • Website
  • MSU Careers Website
  • Higher Education Recruitment Consortium (HERC)
  • Insight to Diversity
• * Are you a current, past or retired Morgan University employee?Are you a current, past or retired State employee?If YES to pass, retired or current STATE employee, please put the agency.If not applicable, put N/A.

  (Open Ended Question)